BT Group plc is one of the world’s leading providers of communications solutions and services, with operations in 170 countries. Its main activities include providing fixed-line services, broadband, mobile, and TV products and services; as well as networked IT services. As part of BT Group plc, BT Operate is responsible for managing all IT and network infrastructure platforms, and ensuring reliability, security, and efficiency across the entire network.
BT has provided communications services for more than 100 years. During recent decades, BT’s IT and infrastructure estate has grown significantly to reach current global volumes of 17,000 databases and 30,000 servers. Managing an estate of this size and complexity is a significant challenge, and BT aims to streamline, consolidate, and simplify operations to improve efficiency across its lines of business.
BT Operate chose Oracle Enterprise Manager to help standardize database versions and manage the infrastructure of its new customer-facing database-as-a-service offering. With Oracle Enterprise Manager, a database administrator (DBA) uses the same processes, regardless of geographical location, increasing control and significantly reducing the risk of errors caused by manually prioritizing tasks and custom scripting.
BT is a very complex organization with a significant legacy infrastructure. As part of its IT strategy, the company plans to consolidate and rationalize its infrastructure to support business processes.
“Oracle Enterprise Manager is the way forward for BT. It enables us to monitor our applications, understand where we can make improvements within our overall infrastructure, and see which applications we are no longer using to reduce operating costs.
“Standardization is also very important—not just of technology and processes, but also standardization of methodology, “said Surren Partabh, CTO, core technologies, BT Operate. “Oracle Enterprise Manager enables us to harmonize methodologies across the organization to bring synergy and predictability to our business, while saving time overall.”.
Oracle Enterprise Manager provides a visual representation of how applications are used and removes the need to interpret figures. BT uses the solution in a reactive way to monitor what is currently happening, but plans to proactively use the information to analyze its infrastructure and interpret trends.
Each of the 100 database administrators within BT uses Oracle Enterprise Manager every day. When the company upgrades to Oracle Enterprise Manager 12c it hopes to use Oracle Enterprise Manager even more frequently, as a result of having additional automation tools.
BT participated in the Oracle Strategic Customer Program Plus to ensure a successful deployment of Oracle Enterprise Manager and to maximize return on investment.