BT is one of the world’s leading providers of communications solutions and services, with operations in 170 countries. Its main activities include providing TV products and services as well as services for fixed-line, broadband, mobile, and networked IT.
BT has provided communications services for more than 100 years. In recent decades, its IT infrastructure estate grew significantly to reach current global volumes of 17,000 databases and 30,000 servers. Managing an estate of this size and complexity presented a significant challenge, and BT needed to streamline, consolidate, and simplify operations to improve efficiency across all lines of business.
Today, BT works with Oracle Advanced Customer Support Services to assist with on-going upgrade programs to bring BT infrastructure up-to-date and to ensure all systems are fully supportable. In addition, Oracle Advanced Customer Support Services’ invaluable services help to solve problems that may arise and prevent unplanned downtime from affecting customer service.
Oracle plays a vital role in assisting BT Retail with the management of Oracle’s Siebel Contact Center application, which houses 13 million customer records and is critical to the everyday operation of the BT Retail business. ACS has also been pivotal in assisting BT with its program to consolidate and upgrade its finance systems on a global scale.
“I would definitely recommend Oracle Advanced Customer Support Services. At BT, we need a higher level of support for a very complex IT environment, and the service we receive from Oracle is second to none,”said Arnie Hensby, Oracle first program manager, BT