BT is one of the world’s leading providers of communications solutions and services, with operations in 170 countries. Its main activities include the provision of fixed-line services, broadband, mobile, TV products and services, as well as networked IT services.
BT has provided communications services for more than 100 years and its IT infrastructure has become very large and complex. In 2007, BT purchased an Oracle enterprise-wide license (EWL) and developed its “Oracle First” strategy to drive consumption of the EWL across the organization.
With a vast range of Oracle applications, middleware, and hardware deployed across BT, the organization has an ongoing requirement for a broad range of training. Much of BT’s hands-on software development is now outsourced to partner systems integrators in India, but BT still retains all program management, design, and decision-making in addition to some development work in-house. Training is therefore required for specific products as well as to improve general awareness and understanding across the Oracle portfolio.
BT works with Oracle University to deliver tailored training programs either in a classroom environment or online, depending on the particular requirements and office locations involved. Oracle University provides a wide range of training courses from a detailed catalog, but also provides bespoke and customized training for specific projects where required.
Oracle University works very closely with BT to deliver relevant, customized training programs that help BT to optimize its Oracle investment. Oracle University does not adopt a “one size fits all” approach, but works closely with BT to understand and meet its particular needs.
“It is very refreshing that Oracle University is so flexible. We have an excellent working relationship and we are now building on our success. The team always listens to our requirements and comes back with multiple solutions. It has delivered a number of training projects that have had a huge, positive impact on our business,” said Arnie Hensby, Oracle First Program Manager, BT.