BT is one of the world’s leading providers of communications solutions and services, with operations in 170 countries. It provides fixed-line, broadband, mobile, and networked IT services as well as TV products and services.
BT has been a communications service provider for more than 100 years. In recent decades, BT’s IT infrastructure grew significantly to include 17,000 databases and 30,000 servers. Managing an environment of this size and complexity is a significant challenge, and BT needed to streamline, consolidate, and simplify operations to transform its business.
BT initiated a project to migrate its non-U.K. business data from a mixture of disparate spreadsheets, various accounting platforms and software, and legacy Oracle systems onto a single instance of Oracle E-Business Suite. BT selected Oracle On Demand to host its financial modules at Oracle’s Texas data center to meet its goals of streamlined operations and IT management across the global organization. BT has approximately 400 legal reporting entities and, to date, it has migrated 146 of these groups onto the new global financial platform. It eliminated customization while still allowing localization to accommodate a vast number of different legal and statutory requirements.
With a single instance of Oracle Financials hosted by Oracle On Demand, BT reduced costs and gained centralized support, while improving resilience, reliability, visibility, and transparency. The financial consolidation project is a key feature of BT’s global transformation process and is critical to enabling future business growth.
“Business transformation is always a challenge, but with Oracle, we don’t have to worry about the systems themselves,” said Mark Wade, customer experience director, finance, BT ID customer experience team. “Oracle is our preferred partner, and Oracle On Demand offered the perfect solution for us, giving us the flexibility to scale up in the future. We have no worries whatsoever about maintenance, as Oracle On Demand has never let us down; it has always been extremely resilient and reliable.
“Oracle has a can-do attitude and works with us to overcome any problems we may have. When we have a Priority 1 issue logged with Oracle, we can be confident that there is someone working on the problem 24/7, around the globe. Oracle provides assurance and dedication to fix any problems. I cannot say that about other vendors within the industry.”