BT Group plc is a leading communications solutions and services provider with operations in 170 countries. The company provisions fixed-line, broadband, mobile, and TV products and services, as well as networked IT services. As part of BT Group plc, BT Operate is responsible for managing BT’s IT and network infrastructure platforms and ensuring reliability, security, and efficiency across the entire network.
BT has been a communications services provider for more than 100 years. During recent decades, BT’s IT and infrastructure business has grown globally to 17,000 databases and 30,000 servers. With such a large number of databases, servers, and applications to manage, migrations and upgrades posed a significant problem for BT in terms of risk, time, and cost to the business. In particular, business critical applications, such as Oracle’s Siebel Contact Center, which houses 13 million retail customer records, could pose a major challenge during upgrades.
BT relies heavily on its database infrastructure to reliably deliver communications services to its customers. Previously, BT tested using historical scripting methods, which meant that it was unable to accurately replicate workloads prior to any upgrade or migration. As part of a proof of concept on upgrades and reliability, BT chose two applications, a data warehousing application and an on-line transaction processing application to prove the benefits of Oracle Real Application Testing. Oracle Real Application Testing helped BT to eliminate the risks associated with change by enabling testing against real workloads prior to production.
BT has an “Oracle First” strategy that was developed to maximize its return-on-investment in Oracle by driving consumption of Oracle products and services across BT following its purchase of an enterprisewide license in 2007. Oracle Real Application Testing is an integral component of Oracle Database, Enterprise Edition 11g and is the ideal tool to deliver the real-life workload testing that BT requires. BT now deploys Oracle Real Application Testing as a best practice for all database testing scenarios.
“Oracle Real Application Testing helped us to modernize our databases and applications infrastructure,” said Surren Partabh, CTO, core technologies, BT Operate “It also enabled us to minimize risk during upgrades and migrations. We can now provide a degree of assurance to the business that we were simply unable to offer before.”