Carlson Cuts Planned Downtime by 50% While Improving Enterprise Application Performance by Up to 50%
 
 

Carlson Cuts Planned Downtime by 50% While Improving Enterprise Application Performance by Up to 50%

  • Oracle Customer:  Carlson
    Location:  Minnetonka, Minnesota
    Industry:  Travel and Transportation
    Employees:  175,000
    Annual Revenue:  Over $5 Billion

Carlson is a family-owned hospitality and travel enterprise and one of the largest private companies in the world. It operates some of the industry’s most recognizable brands, including Radisson, Park Plaza, T.G.I. Fridays, and Carlson Wagonlit Travel. With more than 1,300 hotels in 100 countries and territories and 920 restaurants in 59 countries, Carlson is a world leader in the hospitality and travel industry.

 
 

 
 

Challenges

A word from Carlson

  • “Oracle Managed Cloud Services has delivered exceptional value to Carlson. We completed our first migration a month ahead of schedule and cut planned downtime in half, while improving application performance upwards of 50% for some systems.” ‒ Brian Kraft, Director, Financial and Human Resource Systems, Carlson

  • Ensure a highly available, stable, and cost-effective IT infrastructure to support hotels, restaurants, and the company’s business-travel and events-management business
  • Migrate enterprise resource planning and enterprise performance management applications to a new cloud-services provider quickly and seamlessly to avoid business interruption
  • Optimize the company’s Oracle investment with best practices and 24/7 support

Solutions

  • Migrated Oracle Hyperion, Oracle’s PeopleSoft, and Oracle E-Business Suite applications to Oracle Managed Cloud Services, ensuring high availability, stability, and 24/7 service and support for the global travel and hotel company’s core business systems
  • Reduced planned downtime for applications by 50% and accelerated performance of some transactions by up to 50%
  • Migrated the company’s Oracle Hyperion and Oracle E-Business Suite applications to Oracle Managed Cloud Services in just five months, one month ahead of schedule and two months before the company’s contract with its legacy provider expired
  • Cut hosted-service costs for the company’s Oracle Hyperion and Oracle E-Business Suite applications by 50% with the move to Oracle Managed Cloud Services and migration to Oracle Linux while improving availability of some applications by approximately 70%
  • Ensured continuity of financial management applications, which also support billing for the business travel and event group
  • Migrated PeopleSoft applications to Oracle Managed Cloud Services and upgraded to version 9.1 in just nine months
  • Maximized value of Carlson’s Oracle investment with immediate access to Oracle experts that manage its entire technology stack, based on proven configurations and best practices
  • Benefitted from the commitment of a dedicated service delivery manager, ensuring faster issue resolution with extensive knowledge of Carlson’s environment

Why Oracle

Carlson looked to migrate its enterprise applications from its legacy, hosted-services provider to improve application performance and reduce costs. The company selected Oracle Managed Cloud Services after careful consideration.

“Oracle Managed Cloud Services delivered a compelling value proposition with top-to-bottom management of the entire Oracle stack. Oracle knows its solutions best, and we saw a more direct path to issue resolution as well as more in-depth knowledge,” said Brian Kraft, director, financial and human resource systems, Carlson. “We were very pleased with our initial migration and looked to Oracle when we were ready to move and upgrade our PeopleSoft applications. We have been very pleased with the value and expertise that Oracle Managed Cloud Services delivers.”

Implementation Process

“Oracle’s expertise, commitment, and flexibility enabled us to migrate Oracle E-Business Suite and Oracle Hyperion to Oracle Managed Cloud Services in just five months, and our PeopleSoft applications, including an upgrade to 9.1, in just nine months,” Kraft said. “Oracle Managed Cloud Services provided exceptional value at every stage of the process.