CCC Information Services Inc. is a leading provider of automobile physical-damage-claims solutions in the United States, working with more than 350 insurance companies, 21,000 repair facilities, and 3,500 parts suppliers.
To manage its operations more efficiently, and support company growth and expansion into new markets, CCC launched a business transformation initiative in 2007. The company wanted to eliminate its dependency on mainframe applications, which required overhauling the underlying technology platform for its business-critical systems, such as applications that connect insurance companies to repair facilities or connect CCC to its insurance and repair customers and vendors. CCC chose Oracle as a strategic partner and deployed Oracle Fusion Middleware, specifically, Oracle WebLogic Server, to serve as the backbone behind its network, which processes approximately 1 million business events each day. CCC also uses Oracle SOA Suite to more tightly integrate with external parties, including customers and vendors, such as salvage yards and parts suppliers. The new technology infrastructure has delivered three important benefits: improved availability and performance, greater agility to meet changing needs, and streamlined system management.
CCC Information Services chose Oracle because, across all of the technology areas it looked to improve, Oracle by far had the greatest breadth and depth of solutions. The IT team was also pleased with the executive relationship and the sponsorship it received from various levels within Oracle.
“CCC Information Services is powering the automobile physical-damage-claims industry, and Oracle Fusion Middleware is our strategic choice to enable our industry-leading claims platform,” said Chetan Ghai, senior vice president, global marketing and product strategy, CCC Information Services Inc.
Going forward, CCC is working with Oracle to identify and support its next-generation tools. For example, CCC plans to build its next generation of predictive solutions on Oracle Exadata. With Oracle Exadata, CCC has seen how having a single provider for software and hardware has helped to simplify its tactical environment and reduce costs.
CCC’s IT platform transformation project was very complex and involved support for multiple workflows. A five-person team worked more than 24 months to fully deploy the solution while minimizing the impact to CCC’s customer base. The team also scaled the system to handle up to 17,000 concurrent users, each completing an average of 15 transactions per session.