Consumer Council for Water was established in 2005 to represent water and sewerage customers in England and Wales. It is a nondepartmental public body sponsored by the United Kingdom (UK) Government Department of Environment, Food, and Rural Affairs and the Welsh Government.
Consumer Council for Water works on behalf of consumers and businesses to ensure they receive the best value and to improve service provided by water companies. In addition, it resolves complaints from individual consumers. Since its formation, it has responded to more than 100,000 customer complaints about water and sewerage companies and has secured more than US$24.3 million (£16 million) in customer compensation and rebates.
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