City of Las Vegas Saves up to $1.7 Million in Consulting Costs for IT Infrastructure Upgrade
 
 

City of Las Vegas Saves up to $1.7 Million in Consulting Costs for IT Infrastructure Upgrade

  • Oracle Customer:  City of Las Vegas
    Location:  Las Vegas, Nevada, United States
    Industry:  Public Sector
    Employees:  2,700
    Annual Revenue:  $1 to $5 Billion

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The City of Las Vegas, founded in 1905, is a municipality consisting of more than 600,000 residents, occupying 131 square miles in southern Nevada. The city is one of the top tourist and business conference destinations in the United States, with more than 37 million annual visitors. The mission of the City of Las Vegas is to provide residents, visitors, and the business community with the highest quality municipal services in an efficient, courteous manner. The city also strives to support a world-class, affordable, progressive community where citizens feel safe, enjoy their neighborhoods, and have easy access to city government.

In the summer of 2010, the City of Las Vegas was planning to upgrade its Oracle E-Business Suite implementation to Release 12. When gathering initial quotes for consulting services to support the implementation process, the city was surprised to find the costs would range from US$600,000 to nearly US$2 million. Like many public sector entities, the city had been hit hard by the economic downturn, and the allotted budget could not support the unexpected consulting costs. To proceed with the implementation, the city chose to conduct the upgrade by leveraging internal expertise and limited outside resources, including My Oracle Support and Oracle Upgrade Advisor. The decision saved the city as much as US$1.7 million dollars in consulting costs.

 
 

 
 

Challenges

A word from City of Las Vegas

  • “Our experience using My Oracle Support, and its Upgrade Advisor, to facilitate our Oracle E-Business Suite Release 12 upgrade has been very positive. Thanks to Oracle, our city staff was given the confidence to handle the upgrade, and we were able to dramatically reduce consulting costs to meet our budget.” – Patricia Dues, IT Manager, City of Las Vegas

  • Upgrade existing IT infrastructure to meet the city’s goal to provide its citizens the highest-quality municipal services and easy access to city government
  • Reduce consulting costs related to infrastructure upgrades to meet city budget requirements
  • Leverage the exiting team of developers, database administrators, and subject matter expects employed by the city to their full capacity to support the IT solution upgrades

Solutions

Oracle Product and Services

  • Upgraded to Oracle E-Business Suite Release 12 to support city government functions
  • Used My Oracle Support and Oracle Upgrade Advisor to meet budgeting requirements by educating existing city employees on how to facilitate a successful upgrade process
  • Provided detailed upgrade information via Oracle Upgrade Advisor—including planning guides and white papers—to developers, database administrators, and subject matter expects employed by the city to support the solution implementation
  • Identified the appropriate upgrade lifecycle advisor documents with the help of My Oracle Support for the six main phases of the Oracle E-Business Suite upgrade: evaluation, planning, configuring, testing, implementation, and acceptance
  • Leveraged Oracle Upgrade Advisor to reduce professional services expenses to US$300,000—saving the city as much as US$1.7 million dollars
  • Reduced the number of consultants needed to support the implementation to two