City of Chicago Automates Recruitment, Rapidly Identifies and Hires Top Candidates 75% More Quickly

City of Chicago Automates Recruitment, Rapidly Identifies and Hires Top Candidates 75% More Quickly

With nearly three million people, the city of Chicago is the third most populous city in the United States. It is a center of finance, industry, and culture in the Midwest region with multiple sports teams, the Chicago Mercantile Exchange, and a blossoming theater district, among other businesses. The City of Chicago is one of the largest employers in the metropolitan area. With more than 38,000 employees, including 20,000 police and fire employees, its mission is to facilitate effective city service delivery by hiring the best possible candidates and maintaining professional human resources practices and programs.




A word from City of Chicago

  • “With Oracle HCM Cloud, we have created an automated, transparent recruiting process that enables us to better screen our applicants and fill positions more quickly.” – Christina Batorski, Deputy Commissioner, Department of Human Resources, City of Chicago.”

  • Review more than 200,000 annual applications for open, city-government positions while adhering to strict hiring regulations and union protocols
  • Automate the two-step, manual application screening process, which can take months, to ensure the city selects the best-qualified candidates and moves them through the interview process quickly
  • Expand the talent pool beyond the city limits while ensuring the city recruits for municipal positions in a fair and objective manner


Oracle Product and Services

  • Implemented Oracle Taleo Enterprise Cloud Service to better manage the massive volume of resume submissions—more than 200,000 per year and as many as 30,000 for a single position—and ensure that the city considers the best qualified candidates for open municipal positions
  • Created an objective, auditable process around the development of referral lists and bid referral lists using the Oracle Taleo software and configuration process
  • Put restrictions around who has the ability to view and modify candidate data and captured all changes in the tracking history for each record
  • Conducted business in compliance with laws and regulations regarding the security of personal information
  • Automated workflows for standard hiring processes, including a highly detailed, two-round screening procedure to meet the very strict city-government compliance requirements in place to limit process variance and minimize recruiter discretion
  • Ranked top-tier candidates automatically, based on self-reported qualifications, reducing the number of candidates recruiters must manually screen by an average of 90%
  • Reduced average time to fill a position from one year to approximately 90 days and created a cost savings of several million dollars annually, thanks to Oracle Taleo Recruiting Cloud Service
  • Increased recruitment and hiring transparency and flexibility required by the city, simplifying the audit process and making it easier to address union grievances
  • Upgraded to Oracle Taleo Enterprise Cloud Service Release 13 to help increase efficiencies when moving candidates through the process, such as changing candidate status in batches of 1,000 instead of 30, and automating job postings on social media

Why Oracle

“The City of Chicago has a very rigid hiring process. Oracle Taleo Recruiting Cloud Service is a flexible solution that we can easily configure to address our specific processes. We also needed complete transparency to ensure that the city meets municipal and union regulations, and the Oracle solution meets that need,” said Chris Owen, first deputy commissioner, Department of Human Resources, City of Chicago.

Implementation Process

The original Oracle Taleo Enterprise Edition implementation went live in 2007 with the candidate-experience career site then in 2008 with candidate management and workflow deploying Taleo Staffing WebTop functionality. The city completed the migration to Release 13 during the summer of 2013 in 90 days, on time and under budget.