Claro Brazil is a cellular telephony provider with a national presence and more than 65 million customers in Brazil. The company operates in more than 3,560 cities with GSM and 3GMax cellular phone technologies. As a leader in content and service innovation, Claro offers roaming voice service in more than 160 countries and data service in more than 140 countries, across five continents. Claro is owned by America Mobile—one of world’s three largest mobile telephony providers.
To maintain Claro’s leadership in the Brazilian market, the company recognized the need to improve transaction processing—for product launches, and campaigns and to manage the third-party (Radware Mobile Service Edge) application that serves as a communication gateway between Claro’s IT, engineering, and partner environments. The application also serves the Value Added Services department, which the company considers as strategically important, due to the new business it generates.
Aiming to guarantee delivering quality customer service and to charge correctly, Claro and Oracle worked together to carry out a proof of concept (POC), in which they migrated a third of the company’s application to the Oracle Exalogic Elastic Cloud Half Rack platform. This gave Claro the ability to monitor transaction tickets and increased its processing capacity by18 million additional transactions per week, things that are critical to sustaining new business.
This is not Claro’s first experience with Oracle’s engineered systems, as shortly before the arrival of Oracle Exalogic Elastic Cloud, the company implemented Oracle Exadata Database Machine to support the operator’s business intelligence tool and its tax payment solution. This helped it to achieve regulatory compliance, slashing data extraction time by 50% for generating the fiscal reports required by Anatel—the agency that regulates Brazil’s telecommunications industry.
“We had little experience with engineered systems. Oracle helped us at all stages of the project, from providing equipment to performing the POC, to carrying out data migration, to verifying the actual benefits we obtained. We choose Oracle as our partner, and it’s very beneficial to deal with single vendor, as it helps reduce operational risks. In addition, having a single point of management and a focal point for end-to-end support avoids the fragmented responsibilities that come with multivendor solutions, and it guarantees that we will receive IT services to support business capabilities within time and budget constraints,” said Sandro Trindade de Araújo, infrastructure director, Claro Brasil S.A.
“We worked with Oracle during the POC at our data center to migrate our third-party IT, engineering, and partner environment application to the Oracle Exalogic Elastic Cloud Half Rack platform. By the time we rolled it out, the platform was already handling a third of our total data volume with all of the benefits of capacity expansion, timeout recovery, and transaction-ticket monitoring. We completed the entire implementation without encountering any obstacles, despite the level of complexity, as this involved not only a change of platform, but also of architecture,” Trindade de Araújo said.