CaisseNationaled’AssuranceVieillesse (CNAV) is a French public organization responsible for managing the public pension system for all French citizens. The organization works with 16 regional banks to track pension contributions from17 million public and private companies, and to calculate and distribute pension payments to more than 13 million retirees. CNAV was one of the first customers to deploy Oracle WebCenter Portal technology eight years ago, with Oracle Database and Oracle Application Server, and it later deployed Oracle WebLogic Server and Oracle WebCenter Sites.
The organization wanted to ensure its millions of customers and partners could access tools and resources around the clock by enhancing its ability to quickly resolve any technical issues. To meet this goal, as well as to better benefit from its existing Oracle solutions, CNAV entered into a comprehensive agreement with Oracle Advanced Customer Support Services across its Oracle Database, as well as its pension management tool (OutilRetraite), customer relationship management software, and social security applications, to improve its customer experience and Web portal availability for retirees, contributors, and partners.