Cognizant Technology Solutions Corporation is a leading provider of information technology, consulting, and business process outsourcing services, dedicated to helping the world’s leading companies build stronger businesses. The company combines a passion for client satisfaction, technology innovation, deep industry and business process expertise, and a global, collaborative workforce that embodies the future of work. With more than 50 delivery centers worldwide, Cognizant is a member of the NASDAQ-100, S&P 500, and Fortune 500, and is ranked among the top performing and fastest growing companies in the world. It is headquartered in the United States but has a global presence.
Cognizant uses Oracle’s PeopleSoft Financials, PeopleSoft supply chain management, and PeopleSoft Service Automation as the backbone for its business operations and accounting. Several core business processes reside on PeopleSoft, such as the project management lifecycle—which includes the creation of projects, staffing, time and expenses, and revenue recognition and billing—and core accounting—including general ledger and accounts payables. The company wished to upgrade from PeopleSoft 8.9 to PeopleSoft 9.1 to maintain consistent support and take advantage of performance and scalability improvements that enhance the user experience.
Working with Oracle Consulting, Cognizant upgraded one of the largest PeopleSoft deployments—running on a two terabyte database—on time and well within budget, with zero service disruption. After completing the upgrade, Cognizant will work over the next 12 to 18 months to roll out new functionality found in PeopleSoft 9.1 that will solve key business obstacles or enhance productivity and scalability. For instance, PeopleSoft 9.1 contains functionality that enables managers to approve expense reports via email, which enhances company efficiency.
Cognizant worked with Oracle Consulting on the upgrade, which took 10 months. Oracle Consulting played a significant role in the upgrade by providing advice on the overall plan, observing the test move-to-production process, fine-tuning the performance testing process, and coordinating between teams to resolve issues that may arise.
The upgrade was completed on time and within budget. The team hit the project cut-over period on the exact date planned 10 months earlier. In addition, Cognizant planned for a five-day cut-over, but was able to release PeopleSoft 9.1 to production a full day early.
“Completing a disruption-free and successful upgrade was of the utmost importance considering how critical Oracle’s PeopleSoft applications are to our company operations. I am delighted with the way this upgrade—an important milestone for 2012—was carefully planned and executed,” said Sukumar Rajagopal, senior vice president, chief information officer and head of innovation, Cognizant Technology Solutions Corporation.