Construtora Norberto Odebrecht Receives Dedicated and Efficient Customer Support with Upgrade to Enterprise Resource Planning for Financials
 
 

Construtora Norberto Odebrecht Receives Dedicated and Efficient Customer Support with Upgrade to Enterprise Resource Planning for Financials

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Construtora Norberto Odebrecht S.A. (CNO), an Odebrecht Organization business, is the largest engineering and construction company in Latin America, the second-largest Brazilian multinational organization, and one of the 25 largest international construction companies. In recent years, its engineering and construction operations have reached the largest scale in its history, causing CNO to seek markets abroad. To maintain this growth, CNO needed to upgrade its IT structure, which serves approximately 6,000 users and more than 500 operational units. To modernize its financial applications, procurement, and back office environments, the organization upgraded to Oracle E-Business Suite Release 12.1.3. Among other benefits, the upgrade accelerated issuing payments. In addition, the company upgraded its database to Oracle Database 11g, Enterprise Edition, which supports CNO’s entire IT structure.

The Organization relied on Oracle Premier Support and Oracle Customer Support to efficiently provide assistance during the migration. Oracle’s specialists interacted directly with the Oracle development team during 1,269 test scenarios. With Oracle’s methodology and effective governance, Odebrecht carried out the transition without impacting internal users. Now that Oracle E-Business Suite Release 12.1 and Oracle Database, Enterprise Edition 11g are in production, the organization is analyzing and measuring improvements to further enhance internal process management and maximize the benefits that the new versions will deliver to its business.

 
 

 
 

Challenges

A word from Construtora Norberto Odebrecht S.A.

  • “Our IT migration was very complex, and, at several times, we required Oracle Support’s assistance. Our reliance on Oracle Premier Support and Oracle Customer Support was essential. The Oracle team that supported us was dedicated and efficient.” – Gilson Franco Cavalcante, Systems Leader, Construtora Norberto Odebrecht S.A.

  • Upgrade Construtora Norberto Odebrecht S.A.’s IT structure to support continued operations growth that will ultimately improve construction and engineering services
  • Achieve better financial, accounting, and fiscal control over the organization to support flexible strategies for expansion in the construction industry
  • Guarantee a migration process that is transparent to internal users and does not impact the company’s business management

Solutions

Oracle Product and Services

  • Upgraded to Oracle E-Business Suite Release 12.1 and Oracle Database, Enterprise Edition 11g to ensure that data and applications are high availability, providing fast and reliable access to 6,000 internal users who manage multiple construction projects
  • Deployed Oracle E-Business Suite Release 12.1, creating a robust financial management structure to support the company’s operational growth and provide the project management tools required to ensure on-time and on-budget completion of private and public construction projects
  • Hired Oracle Premier Support and Oracle Customer Support, ensuring fast and efficient assistance
  • Concluded the migration without impacting its 6,000 internal users in 500 operational units

Why Oracle

“We relied on Oracle’s excellent response rate. Oracle Premier Support and Oracle Customer Support provided outstanding support and excellent service which added to the project,” said Gilson Franco Cavalcante, systems leader, Construtora Norberto Odebrecht S.A.

Implementation Process

“The entire project was done in record time—in only four months—and avoided any impact on internal users. Considering the high complexity level, the data volume, and the fact that Odebrecht is such a large organization, the implementation’s speed and process were extraordinary. There was minimal impact on production, due to rigorous planning, efficient execution, a dedicated team, the Oracle tool’s capabilities, the company’s process know-how and our great partnership with Oracle. Without Oracle’s support, we would not have finished the project on time,” said Cavalcante.

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