CSC Enables Next-Generation Access Management and Flexible Reporting for Large Public Sector Health Agency
 
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CSC Enables Next-Generation Access Management and Flexible Reporting for Large Public Sector Health Agency

  • Oracle Customer:  CSC
    Location:  Falls Church, Virginia
    Industry:  High Technology
    Employees:  80,000
    Annual Revenue:  Over $5 Billion

CSC is a global leader in next-generation IT services and solutions. It helps clients achieve strong returns on their technology investments through its best-in-class industry solutions, domain expertise, and global scale. CSC’s areas of expertise include IT infrastructure services, cloud computing, cyber security, big data, consulting, and industry-focused application solutions.

 
 

 
 

Challenges

A word from CSC

  • "Oracle Fusion Middleware gave us a competitive advantage when bidding for and building a new enterprise reporting platform for a large public-sector healthcare agency. With an end-to-end, single-vendor solution, we could accelerate deployment, reduce costs, and create a highly flexible platform that the agency can scale and adapt as needed." – Manish Bhansali, Director for Oracle Competency for North America Public Sector, CSC

  • Create a secure IT infrastructure built on a service-oriented architecture (SOA) to empower the modern, public sector enterprise and advance CSC’s governmental IT practice
  • Enable a large public-sector healthcare agency to launch a robust, next-generation, secure portal and platform that improves its ability to analyze healthcare quality and costs
  • Ensure that the environment is flexible to rapidly accommodate changing regulatory requirements and that it can integrate easily with the agency’s various IT platforms as well as external systems and data sources
  • Guarantee the privacy of protected health information in the reporting environment

Solutions

  • Built a next-generation, SOA-based reporting environment using Oracle Fusion Middleware and Oracle Database with interoperability and scalability that supports thousands of hospitals, a quality improvement organization, and with the capacity to support 800,000 provider organizations and process millions of files during peak periods
  • Created an enterprise identity and access management solution for the reporting portal built on Oracle Identity and Access Management Suite Plus that ensures the privacy of protected health information, supports multifactor credentialing, and integrates easily with two commercial cloud services
  • Made the portal solution available to agency staff and business partners, securely supporting 1,700 concurrent users
  • Created a flexible and open platform using Oracle SOA Suite and Oracle WebCenter Sites that can be adapted easily to meet ever-changing healthcare reporting requirements
  • Created a consolidated platform to provide business services to all partners that work with the healthcare agency and ensure that all business capabilities are available in a secure environment
  • Decreased administrative and operational costs, optimized the agency’s investment with an enterprisewide solution, which improved security and cut the number of help desk calls allowing IT to focus on other priorities
  • Enabled the organization to quickly and cost-effectively roll out new services on the platform, thanks to a SOA-based approach
  • Created advanced dashboards—using Oracle Business Intelligence Suite, Enterprise Edition—with which users can interact via the portal for a more seamless user experience
  • Benefitted during the request for proposal process from Oracle Fusion Middleware components that are designed to work together, reducing costs and accelerating implementation
  • Enabled CSC to demonstrate to other agencies its ability to rapidly deliver a robust and highly flexible reporting platform and enterprise access and identity management capabilities using pre-integrated software

Why Oracle

CSC’s project with the healthcare agency was complex and required integration with many internal and external legacy systems. “Oracle Fusion Middleware components gave us a distinct advantage on the integration front, as they are designed to work together, which accelerates deployment and cuts costs,” said Andy Andurkar, chief engineer, CSC. “One platform and one vendor with the keys to the kingdom are critical to our success with this project. It would not have been possible to do this five years ago.

Implementation Process

CSC is in the midst of a multiphase project with the healthcare agency. The platform is live and the agency is on boarding its various business functions, including hospital reporting. The team is releasing new capabilities on an ongoing basis. For example, the agency will roll out quality improvement reporting as well as extended collaboration capabilities this year.