CSX Fills Open Positions 40% Faster with Better Visibility into Available Talent Pool
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CSX Fills Open Positions 40% Faster with Better Visibility into Available Talent Pool

CSX, based in Jacksonville, Florida, is a premier transportation company. It provides rail, intermodal, and rail-to-truck transload services and solutions to customers across a broad array of markets, including energy, industrial, construction, agricultural, and consumer products. For more than 185 years, CSX has played a critical role in the nation's economic expansion and industrial development. Its network connects every major metropolitan area in the eastern United States, where nearly two-thirds of the nation's population resides. It also links more than 240 short-line railroads and more than 70 ocean, river, and lake ports with major population centers and small farming towns, alike.




A word from CSX Corporation

  • "With Oracle Taleo Recruiting Cloud Services, we have visibility into our entire talent pool, allowing us to effectively identify the best candidates and fill positions more quickly. We’ve cut average hiring times from 80 days to 48 days and improved the overall recruiting process for candidates and hiring managers.” – Jennifer Burnett, Assistant Vice President for Talent Acquisition, CSX Corporation

  • Enhance recruitment team productivity and create a more streamlined and efficient process for the large rail transportation company’s job candidates
  • Implement a new applicant-tracking system to rapidly ramp up hiring for railroad transportation jobs
  • Improve recruitment process management to better identify the most talented and highly-qualified candidates to drive the transportation company forward and enhance the end-to-end recruitment experience for candidates


  • Increased recruiter productivity and effectiveness to find the best talent for available CSX transportation jobs, by streamlining hiring processes with sophisticated Oracle Taleo solution functionality—including online prescreening forms for candidates and the ability to consolidate candidate profiles
  • Enabled interested applicants to create a profile within the talent management system and allowed recruiters to easily search a candidate database for prospective talent, helping to reduce average hiring time from 80 days to 48 days
  • Consolidated all candidate information—from qualifications and prescreening assessment scores, to references and other background materials—into one system, for improved visibility into the entire available talent pool
  • Deployed advanced prescreening processes to ensure recruiters are spending time with the most qualified candidates and helping to reduce overall cost per hire, while also improving job candidate and hiring manager satisfaction with the recruiting process
  • Enabled managers to have a more active role in the hiring process by providing them with access to Oracle Taleo’s intuitive interface, increasing visibility into the available talent pool, and enabling human resources to hire high-quality, talented individuals into railroad transportation jobs more quickly
  • Used the Oracle Taleo onboarding tool to help candidates move through the onboarding process more quickly and provide management visibility into new hire status
  • Gained a more holistic view of available talent by comparing individual skills and competencies to available positions and seeing how employee and candidate skill sets match up for future advancements in the organization, building a stronger talent pipeline for the growing transportation company
  • Used support from Oracle Advanced Customer Support Services to quickly and easily troubleshoot any issues with the recruitment tool and enable a smooth transition to the new system
  • Implemented plans to upgrade to the latest version of the Oracle Taleo software to continue improving hiring

Why Oracle

CSX selected Oracle Taleo because the sophisticated recruiting functionality offered was the best match for its end-to-end recruiting process, while also providing the most flexibility for growth.

“We chose Oracle Taleo because it is a best-in-class solution, and we knew that it would support our hiring processes and our growth as a recruiting organization well into the future,” said Jennifer Burnett, assistant vice president for talent acquisition, CSX Corporation.

Implementation Process

CSX implemented the talent management solution in about six months, with the support of Oracle Consulting, which provided configuration and workflow guidance to ensure that the flexible tool best meets the company’s unique needs.

“Our Oracle Consulting professional was very accessible, and he took the time to get to know our company’s processes and how the application could best support what we were already doing. Overall, it was a very positive experience,” said Melissa Rogers, manager, human resources information systems, CSX Corporation.