CSX Corporation is a national transportation company that provides rail, intermodal, and rail-truck transload services. The company’s transportation network, which spans 21,000 miles, connects customers to more than 70 ocean, river, and lake ports, as well as production and distribution centers and markets in 23 states and the District of Columbia.
To ensure upgrade success, CSX Corporation established a governance committee that included senior-level business partners and technology managers, conducted an internal business process audit, assigned a business lead, converted incremental subledger accounting history, and planned and scheduled the upgrade to occur over one weekend.
CSX then performed multiple front-to-back test conversions; created thorough test cases, including period-close testing; developed a full playbook, including milestones and steps, timelines, responsible parties, and all contact information; mirrored production the weekend before go live; and defined the scheduled, cutover weekend communication-status procedure.
With a well-organized plan in place, CSX completed the upgrade in just 58 hours, primarily during weekend hours to minimize end user impact.