Datacard Group Upgrades ERP System for New Features and Future Scaling
 
 

Datacard Group Upgrades ERP System for New Features and Future Scaling

  • Oracle Customer:  Datacard Group
    Location:  Minnetonka, MN
    Industry:  High Technology
    Employees:  1,300
    Annual Revenue:  $100 to $500 Million

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Datacard Group’s portfolio of solutions, backed by expert service and support, enable card and secure identification programs for financial, government, and other markets. Organizations worldwide use the company’s secure ID and card personalization solutions to issue millions of financial cards and identification documents each day.

 
 

 
 

Challenges

A word from Datacard Group

  • “Upgrading to Oracle E-Business Suite Release 12.1.1 enabled us to protect our investment, access Oracle Premier Support, and gain a roadmap to implement new functionality to support our business.” – Chadd Fowble, Project Manager, Datacard Group

  • Upgrade to the latest version of Oracle E-Business Suite across 40 applications worldwide to leverage new features, streamline integration with other applications, and maintain support
  • Enable real-time data access and streamline processes involved in building custom identification solutions and billing for services
  • Complete the implementation in house with minimum external resources, on time and within budget

Solutions

Oracle Product and Services

  • Implemented Oracle E-Business Suite Release 12.1.1 in one global instance to take advantage of Oracle Premier Support, as well as to set the roadmap for new functionality
  • Enabled Datacard to more easily integrate its Oracle E-Business Suite applications with other Oracle and third-party applications
  • Used Oracle Configurator and Oracle Projects to build complex, customized ID card and personalization solutions, track project progress, and add service components
  • Used Oracle Financials to provide real-time access to expenses across operations in the U.S., Canada, Australia, New Zealand, Japan, China, Singapore, Hong Kong, Korea, the United Kingdom, France, Germany, and Spain
  • Maintained the company’s three-day financial close process immediately following the upgrade
  • Enabled Datacard to close a sale in one country and build the product in another—while streamlining all financial transactions behind the scenes for improved customer service
  • Worked with internal subject matter experts across financials, customer relationship management, supply chain, order management, and human resources to ensure a smooth global upgrade and on-time go-live in just nine months
  • Leveraged Oracle E-Business Suite Release 12.1.1 to minimize system customizations

Resources