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Delhaize America is a wholly owned subsidiary of Brussels-based Delhaize Group, a leading grocery retailer operating in multiple countries across North America, Europe, and Asia. Delhaize America has more than 115,000 employees and 1,620 stores operating under the banners of Food Lion, Bloom, Bottom Dollar, Harvey’s, Hannaford, and Sweetbay.
Delhaize America operates in a highly competitive retail industry where it has to keep pace with constantly changing market dynamics. Over the years, Delhaize expanded in North America through a number of acquisitions, which resulted in siloed legacy systems supporting human resources (HR) and payroll processes across the company’s various operating companies and retail banners. The multiple systems were expensive to maintain, impeded visibility across the organization, and made it challenging to introduce unified HR processes across all divisions. To improve organizational efficiency and support a companywide commitment to attract and retain top-notch talent, Delhaize looked to integrate HR operations and systems across its North American enterprise.
The company worked with Oracle Partner Infosys to consolidate its HR systems and processes on Oracle’s PeopleSoft 9.1 human resources applications. With the implementation, Delhaize America integrated its HR, payroll, and benefits processes for all divisions onto one platform to improve process efficiency and reduce operational costs. In addition, the new system will enable Delhaize America to respond more quickly to employee achievements and implement merit-based pay processes within approved pay grades, which enhances employee morale.
One year into the program, Delhaize America has saved millions of dollars by increasing HR efficiency and reducing its IT maintenance burden. By replacing a complex, disparate payroll system, Delhaize America improved efficiency and achieved 99.5% payroll accuracy in the first pay period after going live. In addition, moving to a single HR platform established the IT foundation for a broader corporate initiative to develop shared services centers to support Delhaize America’s stores.
The initiative was designed to include multiple phases, starting with the rollout of core human resources, benefits, and payroll applications. The first phase was completed on budget in a record 11 months, with the legacy systems gradually removed to ensure a smooth transition to the new consolidated HR system. Additional phases are underway.
Infosys worked closely in association with Delhaize to prepare a detailed roadmap for project implementation. The team first conducted process and systems assessment workshops to understand Delhaize’s business requirements more clearly and identify the specific areas that required intervention. Phase one of the multi-phase project was completed on time and within budget.
“Our implementation has been nothing short of incredible. Experts told us they have never seen PeopleSoft human resources implemented as quickly as 11 months. Infosys achieved all of its targets for phase one of the implementation and successfully transitioned our company to a new software platform, with new processes and policies,” said Terry Morgan, Head of Transformation Management Office and Ex-Group Chief Information Officer, Delhaize Group.
“It was a pleasure to work with the dream team at Infosys, which truly deserves credit for implementing phase one of our HCM program. Infosys was a true partner, and its ability to listen and respond quickly to our needs was greatly appreciated,” said Alan Cardinal, vice president of compensation, benefits, retirement, and HR technology, Delhaize America.