Demand Analysis is a rapidly growing technology company whose solutions help service organizations understand and eliminate costs associated with delivering services to their clients.
Demand Analysis works with like-minded organizations that focus on improving services, increasing customer satisfaction, and reducing costs. By helping service organizations better understand their customers’ needs, Demand Analysis clients are able to reduce the level of avoidable contact.
Although Demand Analysis had previous experience with Oracle technology and services, including application development with Oracle Application Express, it still investigated other potential cloud service providers. It found that other providers did not have the same level of customer service infrastructure or ability to quickly understand the company’s business needs. In stark contrast, Demand Analysis felt Oracle quickly understood its strategy, provided presales consultancy and support, had transparent pricing, and offered the tightest possible integration with Oracle Application Express, which had been used for existing Oracle APEX applications, which were migrated to Oracle Database Cloud Service.
“Without Oracle Application Express, I would have no business,” said Steve Harrop, cofounder and director of technology, Demand Analysis Ltd. “I was able to take my Oracle Application Express development skills and use my existing Oracle Database knowledge to create a fully functioning business application hosted on the Oracle Database Cloud Service. Being able to use Oracle’s tools to respond rapidly to client feedback is a real business advantage. I was able to transform our desktop application into a fully functioning mobile solution in just one day. How good is that?”
Using previous business experience, Steve Harrop and Peter Mulligan created the Demand Analysis failure-demand solution in three months, starting in March 2013. Demand Analysis was able to take advantage of Oracle’s free, six-week trial period to prove the suitability of both the hosting solution and end-to-end application. In just one day, Harrop managed to convert the entire application from a desktop-only version to a fully responsive web application capable of being used on any desktop or mobile device. He was able to do this through the use of Oracle’s excellent, responsive theme within Oracle APEX, needing limited knowledge of mobile design to achieve this result
Demand Analysis recently load tested its failure-demand analysis application to prove the suitability of its application with Oracle Database Cloud Service and was delighted with its reliability and performance levels. The tool will undergo several months of additional testing with a number of early customers, including consulting firms, contact centers, and nonprofit organizations.