Part of the Digicel telecommunications group, which operates throughout Latin America and the Caribbean, Digicel Haiti launched in 2006 and today serves more than 3 million cellular customers. The company’s mission to provide its customers with reliable cellular service became even more important after the 2010 earthquake, as many Haitians rely on cellular phones as their only means of communication.
To manage the business strategically and meet growing customer needs, Digicel Haiti required a faster, more reliable data warehouse. To achieve these goals, the communications provider migrated its existing data warehouse to Oracle’s Exadata Database Machine X2-2 HC Half Rack. Since deploying the system, it has gained access and insight into customer intelligence previously unavailable, helping Digicel Haiti transform the way it addresses the market. The provider completed the complex IT project under stressful post-earthquake conditions without interruption to the day-to-day business operations. Since deployment, Digicel Haiti has been able to expand the hours it services its customers and accelerate the time it takes to provide sales, marketing, and customer care staff with key data to drive the business.
Digicel Haiti wanted an out-of-the-box solution to quickly resolve its data warehouse performance issues. It benchmarked Oracle Exadata Database Machine against several other options and, ultimately, chose Oracle Exadata because of its performance and speed, the company’s familiarity with Oracle products due to the company's use of Oracle Database, and the solution’s compatibility with third-party systems, including Digicel Haiti’s reporting system. Also, Digicel Haiti felt confident in the support provided by Oracle Partner Fujitsu. On the hardware side, Digicel Haiti has relied on Oracle’s SPARC Enterprise M-Series servers since its 2006 launch and continues to rely on these products because it feels they are a good fit for the demands of the communications industry. Digicel Haiti uses SPARC Enterprise M5000 servers running Oracle Solaris as back up data warehouse system.
Digicel Haiti completed the very complex migration in just two months despite very difficult working and living conditions for its IT staff following the earthquake. Along with Oracle Partner Fujitsu, it also worked closely with Oracle Consulting Advanced Technology Services to gain the expertise required to complete a smooth migration. After migration, Digicel Haiti ran the legacy environment and Oracle Exadata in parallel for two weeks to ensure a smooth transition and to benchmark performance improvements. In the near future, Digicel Haiti plans to add another Oracle Exadata half rack to provide a full rack system and enable database consolidation. It will also work with Oracle Advanced Customer Services to complete an upgrade and to reconfigure some of its database nodes to optimize performance. The provider will then explore compression features inherent in Oracle Exadata with the aim of improving future capacity.