Founded in 1960, Domino’s Pizza is the recognized world leader in pizza delivery. Today, Domino’s Pizza has 424 company-owned stores in the United States and over 9,000 franchise-owned stores in more than 60 different countries. Headquartered in Ann Arbor, Michigan, Domino’s Pizza employs more than 10,000 company employees, 9,000 of whom are hourly-based employees. The Domino’s Pizza vision, to be the best pizza delivery company in the world, relies on employing a staff of exceptional people.
Since 2008, Domino’s corporate owned and operated stores have used Taleo for online job application and hiring. This system includes automatic screening of candidates and integrates motor vehicle report and background checks. Following an application, each candidate receives a thank-you email with a free Cinna Stix offer to promote the Domino’s brand and retain the applicant as a customer.
“After setting up a process that worked so well for our corporate owned stores, we thought it would be a great idea if we could extend this opportunity to our franchisees,” says Jeffrey Mayer, Director of Systems and Decision Support at Domino’s Pizza. “Our franchisees now have the ability to obtain the Taleo solution and they can start adopting our best practices which is very important to us for our overall brand.” A very streamlined model has been implemented for franchisees to sign up with Taleo. This is the first model of its kind because it gives franchisees the option of subscribing to Taleo. Depending on the size of the franchisee, they can be up and running on the Taleo system in as little as two weeks.
Through the system, franchisees are linked to Careers.Dominos.com which enables better capture and routing of candidate traffic. Franchisees also have access to online recruiting promotional materials like “Apply Now” box topper stickers and “Apply Online” business cards which can be handed to walk in applicants. Using the Taleo system, franchisees can automatically screen candidates using disqualifying questions to ensure that only candidates that meet Domino’s minimum criteria advance. Franchisees can also integrate motor vehicle reports, background checks, and drug screening.
The system is also integrated with Domino’s Pulse point of sale system, so data entry of new hires is a thing of the past. Overall compliance has improved as all candidates are sent through a consistent and standardized process incorporating a signed application, signed consent forms, and integrated results from the background check to help each of the stores consistently adhere to corporate policy.