Domino’s Pizza Delivers Faster Recruiting Topped with Cost Savings and Process Improvements
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Domino’s Pizza Delivers Faster Recruiting Topped with Cost Savings and Process Improvements

Founded in 1960, Domino’s Pizza is the recognized world leader in pizza delivery.Today, Domino’s Pizza has 500 company-owned stores in the United States and over 8,000 franchise-owned stores in more than 60 different countries. The Domino’s Pizza brand had global retail sales of over $5.4 billion in 2007, comprised of $3.2 billion domestically and $2.2 billion internationally.

Headquartered in Ann Arbor, Michigan, Domino’s Pizza employs more than 10,000 employees; 9,000 of whom are hourly-based employees. The Domino’s Pizza vision, to be the best pizza delivery company in the world, relies on employing a staff of exceptional people. Given that the turnover rate for hourly employees is typically in excess of 50% across any retailer, the challenge to attract and retain exceptional staff for Domino’s was significant.

Managing a High Volume of Applications Consistently, While Streamlining Paperwork

Prior to implementing Taleo, Domino’s Pizza had neither a centralized hiring process nor an automated system in place to manage the large number of job applications received at each of its local stores. The hiring process was completely decentralized. Each of its 500 corporate stores had paper stock of interview guides and followed its own sourcing practices such as local print advertising and job fairs.

Further complicating the issue, all hiring paperwork had to be sent to a central location where it was first scanned and then entered into the People-Soft system. Only after this was done, could Domino’s report on any of the information. Because of this, the human resources department had little to no visibility into the application process and had difficulty enforcing standards for its hiring process. It experienced paperwork compliance issues and struggled to hold the different stores accountable.

For example, if a store was understaffed in comparison to sales volumes there was no central system to help determine if the store needed more qualified candidates or if they were not executing the sourcing/interviewing steps effectively and timely.

Domino’s Pizza needed a system that could provide a common automated process and eliminate the need for paperwork and scanning for its corporate locations. It also needed a system that could support franchise deployments, both domestic and international, in the future. Taleo provided Domino’s with the technology it needed to accomplish its goals today and into the future.

Finding Deep Functionality behind an Intuitive Interface

Streamlining Process Integration with PeopleSoft HRMS

Passing Information Directly to Timekeeping System

Increasing Sourcing and Talent Pipeline Visibility

Reducing Turnover with Automated Assessments and Screening

Cutting Recruiting Costs

Doubling Applicant Flow While Reducing Turnover

Making More Dough by Extending the Employment Brand



Oracle Product and Services

  • Taleo Enterprise
  • Taleo Client Connect
  • Taleo Assessment

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