Flowserve Achieves 95% On-Time Quotes and Boosts Quote Throughput 2.5x with Scalable Cloud Configuration Solution
 
 

Flowserve Achieves 95% On-Time Quotes and Boosts Quote Throughput 2.5x with Scalable Cloud Configuration Solution

Flowserve Corporation is a recognized world leader in supplying pumps, valves, seals, and related services to power, oil, gas, chemical, and other industries. Each day its solutions help move even the most volatile fluids and gases safely and securely. With approximately 20,000 employees in more than 55 countries, Flowserve combines global reach with a local presence.

 
 

 
 

Challenges

A word from Flowserve Corporation

  • “Oracle Configure, Price, and Quote Cloud helped transform our sales processes—allowing Flowserve to sell more effectively and efficiently, while delivering a superior customer experience. Additionally, the cloud solution enables us to rapidly scale as our business grows. There is nothing on the market today that compares to Oracle CPQ Cloud’s functionality.” – Daniel Wiegand, Director of IT, Global Customer-Facing, Supply Chain and Quality Applications, Flowserve Corporation

  • Shorten time-to-quote process and ensure accuracy to enable any sales person or distributor of the company’s industrial pumps, valves and seals to quote a product within minutes instead of days
  • Improve responsiveness to market changes and capitalize on new opportunities with the ability to implement new models and features for the company’s product and services lines on a daily basis instead of weeks or months
  • Ensure a highly scalable and reliable configuration, price, and quote system that can scale rapidly to support growing business

Solutions

  • Used Oracle Configure, Price, and Quote Cloud (Oracle CPQ Cloud) to increase Flowserve’s on-time delivery of quotes—more than 70,000 produced in just 8 months—to 95%, up from approximately 85%—enabling the company to be more responsive to its customers
  • Increased quote throughput by approximately 2.5x—by reducing the time it takes to create a quote for the company’s pump, valve, and seal products from hours or weeks to just 5 to 20 minutes
  • Gained the ability to respond to configuration change or pricing requests within a few minutes instead of hours
  • Deployed new product features and functionality multiple times a week rather than once a quarter—improving customer experience and competitive advantage
  • Integrated Oracle CPQ Cloud with existing Oracle E-Business Suite environment to create a seamless experience for 3,000 users
  • Ensured a CPQ system that scales on demand to easily accommodate multiple divisions of the global company as well as its distributor partners
  • Ensured business continuity thanks to high availability of the cloud-based, business-critical system
  • Deployed the easy-to-use Oracle CPQ Cloud solution in just six months, with minimal training requirements, versus the three years it took to go live on the company’s legacy platform

Why Oracle

“We needed to be responsive to market changes, and have the ability to implement new models and features rapidly without causing disruption to our day-to-day business. Oracle CPQ Cloud eliminates errors from complex processes through automated systems that increase accountability, accuracy, and consistency. We can now very quickly configure products and services to meet our goals,” said Daniel Wiegand, director of IT, global customer-facing, supply chain and quality applications, Flowserve Corporation.

Implementation Process

In 2008, Flowserve began its search for a configuration system to replace its complex and expensive legacy environment to support its seals and pump product lines. After evaluating several solutions, including Sterling Commerce (now IBM), Flowserve selected Oracle due to the promise of a rapid implementation, robust functionality, and ability to integrate readily with other applications. The cloud-based environment also provided the scalability and flexibility the company required to support it into the future.

Flowserve implemented Oracle CPQ Cloud for its seals and pumps business groups in just six months. Moving forward, Flowserve plans to integrate its Oracle CPQ Cloud environment with Oracle Sales Cloud to realize additional business efficiencies.