As a pioneer in customer-experience analytics, ForeSee continuously measures satisfaction across customer touch points and delivers critical insights into where its customers can prioritize improvements for maximum impact. Because ForeSee’s superior technology and proven methodology connect the customer experience to the bottom line, executives and managers can drive future success by confidently optimizing the efforts that will achieve business and brand objectives.
Over the last few years, ForeSee’s data volume has grown from 200 gigabytes to 8 terabytes. To support this growth, it needed a high performance solution to collect and process high volumes of customer satisfaction survey data, across various collection channels. At the same time, ForeSee’s customers demanded increased visibility into their data to support their business decisions. ForeSee deployed Oracle Database, Enterprise Edition 11g with Real Application Clusters, Oracle Partitioning, and Oracle Active Data Guard to support its data growth and ensure rapid processing and viewing of data. It also implemented Oracle FGAC to provide each customer with secure access to their own data inside a multitenant database.
“We chose Oracle because it is the clear market leader,” said Ranjay Kumar, director of database operations, ForeSee. “We looked at other options, but they all fell short of our requirements.”
After careful consideration for growth, scalability, and security, ForeSee redesigned the database infrastructure to use Oracle. To accommodate the rapid expansion of data, the company recently increased its Oracle Database 11g footprint, which now includes Oracle Active Data Guard, to provide customers with online access to survey data and reports, while ensuring data protection and high availability. ForeSee completed its implementations in house, with the help of Oracle Premier Support.