France Telecom-Orange is one of the world’s leading telecommunications operators. Operating in 33 countries, the group has more than 227 million customers, including 169 million mobile service subscribers and 15 million asymmetric digital-subscriber-line and fiber-broadband internet customers, worldwide. Orange is one of the largest European operators for mobile and broadband internet services.
In a bid to modernize its presence in the mobile market, France Telecom-Orange recently launched a 100%-digital offering that includes innovative customer service, targeted to the 18 to 35 age demographic.
Before selecting Oracle Live Help On Demand solutions, France Telecom-Orange conducted a rigorous evaluation process. Oracle’s solutions demonstrated the high reliability and resilience that the enterprise carrier requires to deliver quality service to a large customer base.
“We chose Oracle Live Help On Demand for our new digital service offering because it is reliable and easy for our teams to learn and use. The cloud-based model also enabled us to roll out the solution in just six weeks, which helped accelerate the time to market for our new offering,” said Michael Maillot, head of click-to-call, chat, and mail, France-Telecom-Orange.