Fujitsu America Relies on Comprehensive Community Support to Provide Outstanding Client Service
 
 

Fujitsu America Relies on Comprehensive Community Support to Provide Outstanding Client Service

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Fujitsu America, Inc. offers a broad portfolio of IT products and services, including computers, data storage systems, servers, and point-of-sale systems, as well as consulting, managed services, systems integration, and professional services. Formed by the 2009 merger of three North American subsidiaries—Fujitsu Computer Systems, Fujitsu Consulting, and Fujitsu Transaction Solutions—the company operates throughout the United States, Canada, and the Caribbean.

 
 

 
 

Challenges

A word from Fujitsu America, Inc.

  • “My Oracle Support Community does not provide cookie cutter answers. It gives us specific ideas and solutions to our clients’ specific needs, enabling us to gain a competitive advantage by ensuring their ERP implementations go smoothly and meet all requirements.” – Mike George, Director, Oracle Practice, Fujitsu America, Inc.

  • Acquire comprehensive support for Oracle E-Business Suite Release 12 applications to provide outstanding service to Fujitsu’s customers during their enterprise resource planning implementations
  • Support clients’ business goals including lowering IT and operational costs and improving productivity

Solutions

Oracle Product and Services

  • Leveraged My Oracle Support Community to provide the highest level of service to Fujitsu customers during often complex Oracle E-Business Suite Release 12 implementations
  • Gained a detailed knowledge from a repository of how-to documents, white papers, Webcasts, and other resources that enable users to drill down to research specific features of Oracle products, including guidance on new releases
  • Came to rely on the My Oracle Support Community daily to ask questions and gain solutions and ideas to meet clients’ needs, both business process-related and technical
  • Found specific answers relevant to clients’ needs and IT environments from experts, including Oracle customers and Oracle Support technicians
  • Benefited from the Oracle Procurement Community within My Oracle Support Community, which has provided ideas and solutions ranging from how to meet the clients’ document approval process requirements for procurement to how to integrate suppliers into the Oracle supplier application
  • Enabled consultants to check quickly for existing solution before logging a support request
  • Collaborated with other Oracle customers, enabling Fujitsu America consultants to gain and contribute expertise to My Oracle Support Community

Resources