Amman, the capital of Jordan, has approximately 2.8 million residents—comprising approximately 40% of Jordan’s population. Jordan has a high population of immigrants, with more than 40% of its residents being born in another country—a rate even higher than the United States, according to a 2005 United Nations report. Amman’s population is expected to grow to almost 6.5 million by 2025, due to constant and rapid immigration.
Greater Amman Municipality (GAM) was established in 1987 when the old city united with the surrounding municipalities, forming an administrative area that spans 700 square kilometers. Today, Amman’s 27 administrative districts cover approximately 1,700 square kilometers—surpassing the geographical size of Los Angeles by almost 50%.
“Oracle is considered the leading solution provider in the Middle East, where many people are familiar with Oracle technology and applications. Thirty years ago, the municipality began using Oracle platforms to develop applications. Oracle also has a strong partner presence in the region and an excellent policy in terms of partnering with its customers,” said Khaled Abu Koush, senior infrastructure consultant, GAM.
GAM worked with Oracle specialized partner Optimiza to implement the project over three years, going live with Oracle Financials, Oracle Purchasing, and Oracle Inventory Management on January 1, 2011.
The initiative was complicated, involving numerous modules, business processes, and departments. It also required a phased rollout—with Oracle E-Business Suite’s core modules deployed first to support the municipality’s operations—followed by the gradual deployment of complementary modules.
Optimiza drafted the necessary data quality and data cleansing rules, including those for Oracle Customer Data Hub. It also defined cleansing activities for all source systems—for example identifying duplicate customer records based on criteria, such as customer names in Arabic language, national identification numbers, and customer identification numbers for noncitizens in the absence of a national identification.
Optimiza integrated Oracle Customer Data Hub with 13 source systems via two-way propagation of customer data, including name, address, contact information, relationships with other municipal administrations, and more.
Finally, Optimiza configured access remote systems through straight queries whose results are displayed in a 360-degree view, with database links for Oracle-based source systems and web-based services for source systems that aren’t Oracle-based.