Grupo Financiero BANORTE is Mexico’s third-largest bank. It has 1,300 branches and 6,200 ATMs, as well as an internet-based service network that serves the corporate sector and individual users.
BANORTE needed to improve its hardware infrastructure to reduce costs, simplify server management, and consolidate servers. The company needed a solid, robust solution that would provide maximum system availability, higher service quality, and faster response times to individual and corporate customers to facilitate growth. BANORTE found the ideal solution by deploying two of Oracle’s SPARC Enterprise M9000 servers. This enabled the company to consolidate a larger number of servers from different vendors and achieve 99.999% online systems availability.
For data protection, BANORTE implemented Oracle’s StorageTek SL8500 modular library system, making it one of the best-equipped banks in Mexico for disaster recovery. The servers run on Oracle Solaris, which provides optimal management capabilities. The archive system is managed by Oracle Solaris ZFS. In addition, with Oracle Real Application Clusters, BANORTE deployed a high-availability system for its mission-critical processes, providing redundancy and automatic replication in case of emergency.
BANORTE also met software requirements to improve customer service and enhance efficiency. It used Oracle Hyperion Interactive Reporting as a new dashboard to monitor its business and implemented Oracle Essbase to ensure all information is available online. To more effectively manage internal users by giving each user a profile with appropriate permissions, the bank deployed Oracle Identity Management and Oracle Access Management Suite. Further, BANORTE used Oracle WebLogic Server to develop internal applications, ensuring uninterrupted operation, even if a data center outage occurred. Oracle Advanced Customer Support Services performed the implementations and trained the bank’s IT team.
Grupo Financiero BANORTE evaluated various providers, but it decided on Oracle.
“We were looking for a strategic technology alliance where we could rely on a company that would deliver services to support our critical business processes. Oracle provides almost total support throughout a project’s life, for both hardware and software infrastructures,” said Salvador Sierra Hernández, director of technical support, Grupo Financiero BANORTE.
BANORTE worked with Oracle Advanced Customer Support Services to deploy Oracle’s SPARC M9000 server and StorageTek SL8500 modular library system, and the corresponding software solutions. During the implementation process, Oracle trained BANORTE’s internal personnel to ensure the bank’s IT team had the knowledge to make efficient use of the tools before, during, and after deployment.
“The quality of the resources provided by Oracle Advanced Customer Support Services is first rate, both locally and globally. It found the experts we needed, with excellent results,” said Hernández.