Gruppo Sermetra Improves Processing Sales, Invoices, Orders, and Reports—Boosts Finance Team Productivity by 70%

Gruppo Sermetra Improves Processing Sales, Invoices, Orders, and Reports—Boosts Finance Team Productivity by 70%

Gruppo Sermetra was established in 1994, when several vehicle documentation service agencies, supported by motor trade associations, came together to create a network of innovative services to enhance the circulation of vehicles. Today, the group runs the largest network of vehicle documentation service agencies in Italy, with 2,400 locations throughout the country. Sermetra offers a wide range of services to the government, including tax collection, as well as services to the public, including vehicle registration, ownership transfer, title searches, and car tax advice. In addition, the company offers a range of products to driving schools, including software, professional services, and training courses.




A word from Gruppo Sermetra

  • "With the upgrade to JD Edwards EnterpriseOne 9.0, we’ve optimized sales, invoicing, order acquisition, and reporting processes, increasing our productivity and improving customer management.” – Sorin Deaconu, Technical Director, Gruppo Sermetra

  • Improve ability to meet data growth associated with providing driving instruction and automotive tax and registration services to more than 2,400 customers
  • Increase productivity by automating and accelerating purchasing supplies and the sales of motor vehicle services, as well as invoicing and reporting
  • Improve relationships with customers and boost productivity of the sales force
  • Gain greater control over supply orders and administrative costs
  • Evaluate the effectiveness of promotional campaigns in real time for greater agility


  • Accelerated creation of 75,000 invoices and processing of 70,000 transactions annually, thanks to Oracle’s JD Edwards EnterpriseOne 9.0 applications
  • Put vital customer information at the fingertips of sales professionals for more informed and productive meetings, even when on the road, with JDE Sales Force Automation, which can be accessed via mobile devices
  • Processed sales orders 40% faster with JD Edwards EnterpriseOne Sales Order Management, which automatically matches Sermetra’s 150 products, including management programs, training courses and vehicle services, to the right customer profile
  • Improved finance department productivity by 70% with JD Edwards EnterpriseOne Financials, which automates collections, ensures data integrity, and accelerates income statement production
  • Approved purchase orders for administrative material 50% faster with JD Edwards EnterpriseOne Procurement and Subcontract Management, which automatically generates orders from the system and checks approval status and production times in real time
  • Gained a 360-degree view of customer activities, thanks to the new JD Edwards system, improving customer relationships and service
  • Provided users with an enterprise resource planning system that offers an intuitive interface that helps to improve productivity and increase IT system usability
  • Improved financial control by aligning purchase orders and expenses incurred
  • Allowed the marketing and administration departments to launch more effective and efficient campaigns, thanks to JD Edwards EnterpriseOne Sales Force Automation, which provides real-time visibility into campaign performance

Why Oracle

“We chose JD Edwards EnterpriseOne because of its robustness and reliability, which is essential as we support more than 5,800 work stations across our agency network. With our highly reliable JD Edwards EnterpriseOne applications, we can ensure continuity of services and timely compliance with Italian regulations,” said Sorin Deaconu, technical director, Gruppo Sermetra.

Implementation Process

The implementation process started in 2003 with the acquisition of JD Edwards EnterpriseOne modules for personal data and finance, replacing a program developed by a local supplier. In 2011, Sermetra migrated its platform to JD Edwards EnterpriseOne 9.0 and integrated the sales and purchase order modules. The new version has accelerated sales and purchasing and improved work quality, thanks to a more intuitive interface and support for mobile devices.


Gruppo Sermetra worked with Oracle partner Feval Progetti to implement the applications and train IT staff, establishing a strong synergy between the two organizations. The partner’s contribution was essential, especially during technology and regulatory updates.