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HD Supply is a leading industrial distribution company—providing a broad range of products and services to professional customers in the infrastructure, maintenance, repair and improvement, and specialty-construction markets.
With a diverse portfolio of industry-leading businesses, HD Supply is one of the largest diversified industrial distribution companies in North America, with approximately 640 locations and 14,000 employees. The company wanted to standardize its human resources (HR) processes and provide its HR representatives with a complete view of each employee to enhance the employee performance evaluation process and help HD Supply strengthen its greatest resource—its people.
When its legacy human resources (HR) software suite from Lawson required reinstallation with an upgrade, HD Supply decided to reevaluate the system and leverage its next implementation to consolidate the HR platform and lower its total cost of ownership. The company decided to implement Oracle’s PeopleSoft Human Resources 9.1 to address these challenges. With the PeopleSoft suite, HD Supply consolidated and transformed its HR processes with automation to enable its HR representatives to focus on more strategic activities. As a result, it eliminated three major software-as-a service platforms to save nearly US$1 million per year.
“We looked at several applications. Ultimately, Oracle’s PeopleSoft solution won out. It was the most affordable, stable, and mature solution we evaluated,” said Carrie Busbee, manager IT, HD Supply.
HD Supply purchased the PeopleSoft licenses in December 2009 and engaged Oracle specialized partner L&T Infotech and started to define requirements in March 2010. The team began the design phase in June 2010 and moved into testing and configuration in October 2010. HD Supply went live during the first phase on PeopleSoft Human Resources, PeopleSoft Payroll for North America, PeopleSoft Benefits Administration, and the self service applications—on April 1, 2011. The company supports 95 interfaces, most of which it retained, to other systems. L&T Infotech coded 35 of those and helped with quality assurance testing.
L&T Infotech provided onsite functional leads for compensation and merit as well as for succession and performance, a project manager, in addition to offshore and onshore technical resources to support the second phase—the deployment of PeopleSoft eCompensation Manager Desktop, which went live in February 2012.
HD Supply and L&T Infotech are currently deploying PeopleSoft ePerformance in phases, rolling it out in time for goal setting in April 2012 and midyear reviews in June 2012. HD Supply will use PeopleSoft ePerformance to support annual performance reviews in November 2012 with a merit cycle to follow in 2013. Each phase to date has been on time and on budget.
“L&T Infotech has been extremely helpful in answering our questions throughout the implementation and enabling us to avoid unnecessary process changes. This helped us limit customizations. L&T Infotech is a true partner to us,” said Carrie Busbee, manager IT, HD Supply.