Health Authority – Abu Dhabi (HAAD) is the regulatory body charged with ensuring excellence in community healthcare in the emirate. HAAD defines the strategic objectives of Abu Dhabi’s healthcare system and continually monitors its performance. In addition, it shapes the regulatory healthcare framework; inspects healthcare product manufacturers and service providers; enforces standards; regulates services, and premiums and reimbursements. In addition, it encourages adoption of best practices and high performance targets by all healthcare professionals and service providers in the Emirate.
HAAD needed to deploy a reliable and secure infrastructure to facilitate world-class healthcare e-services that could scale to serve millions of citizens across the emirates. It also wanted to improve customer relationship management, implement more standardized procurement policies, and roll out self-service capabilities to HAAD's employees and customers.
The health authority deployed Oracle E-Business Suite Release 12.1 to standardize processes and improve efficiency. It reduced customer service transaction workload by 20%, automated the requisition cycle with paperless processes, accelerated processing, on average, fivefold and cut the monthly financial closing process from 10 days to 3 days. By rolling out self-service capabilities, the organization saves 800 work-hours and 25,000 sheets of paper, annually. With the help of Oracle Business Intelligence Enterprise Edition, HAAD increased the performance of its front-office processes, driven by third-party applications that are uploaded into the data warehouse every night, by 80%, on average, and facilitated strategic decision-making through in-depth analysis capabilities.
“We rely on Oracle technology because it provides us with process- and policy-driven workflows that enable quicker and very accurate decision-making and much faster process turnaround times,” said Ali Mohamed Al Ali, IT manager, HAAD.
Oracle partner Capgemini Consulting, Middle East & Africa, implemented Oracle E-Business Suite Release 12.1. Oracle partner Raqmiyat ensures the support of HAAD’s Oracle applications.
"We chose Oracle partner Raqmiyat, following a public tender, to benefit from the skills of a single, highly experienced service provider capable of delivering comprehensive support and extending our Oracle applications in a heterogeneous environment. Their cooperation has enabled our small team of specialized employees to fully benefit from Oracle technology, which has led to increased performance, expanded insight, and better customer service," Al Ali said.