Hong Kong Housing Society Shortens Expenditure-Approval Time by 30% and Strengthens Governance Control Through Automated Business Processes
 
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Hong Kong Housing Society Shortens Expenditure-Approval Time by 30% and Strengthens Governance Control Through Automated Business Processes

Hong Kong Housing Society (HKHS) provides quality, affordable housing and related services for the people of Hong Kong. It was formed in 1948 with a donation of approximately US$22,600 (£14,000) from the Lord Mayor of London’s Air Raid Distress Fund. HKHS used the funding to build accommodations for people left homeless by the Second World War.

HKHS identifies the housing needs of different community sectors and develops housing options to meet these requirements. Since its inception, HKHS has built approximately 67,000 units under different housing models, including rental housing estates, rural public housing, urban improvement, and senior citizen residences.

 
 

 
 

Challenges

A word from Hong Kong Housing Society

  • "We selected Oracle Fusion Middleware over our legacy business process solutions for its better local support, higher performance, availability, reliability, and flexible enterprise architecture. It also cost-effectively integrates with existing Oracle applications, like JD Edwards EnterpriseOne and PeopleSoft. We’ve automated our business activities, reduced approval process time by 30%, and strengthened internal financial control.” – C.W. Miao, Head of Information Technology, Hong Kong Housing Society.

  • Standardize and automate 12 processes for procure-to-pay approvals to strengthen internal governance for housing projects
  • Establish a more flexible and stable enterprise architecture to replace its legacy system—which had experienced system downtime during peak periods—and reduce long-term IT maintenance costs
  • Reduce administrative and development costs by up to 25% by automating approval processes for expenditure commitments, such as contract awards, contract payments, and staff annual leave applications

Solutions

  • Reduced approval times for housing contract awards, contract payments, and annual leave applications by 30% by automating approval processes through web, mobile, and e-mail functionality, thanks to Oracle Unified Business Process Management Suite
  • Enhanced housing-project-expenditure-record accuracy by quickly reflecting actual and committed expenditures through standardized and automated processes
  • Strengthened governance by automating workflow processes, such as defining approval limits based on job titles and roles, and including dynamic out-of-office, by-pass delegation and approval-communication features
  • Provided a highly available and stable enterprise platform by implementing Oracle WebLogic Suite, improving system performance and enabling faster housing-project-expenditure approval processes
  • Enabled 1,000 end users, including process approvers across different divisions and sections, to easily use the automated approval system, thanks to Oracle Application Development Framework’s support for intuitive task flows

Why Oracle

HKHS’ legacy business process solutions often experienced downtime during peak periods and did not meet its service-level agreement. HKHS decided to replace its legacy system with Oracle Unified Business Management Process Suite, Oracle WebLogic Suite, and Oracle Application Development Framework to provide a more flexible, reliable, and cost-effective enterprise architecture that enables integration with existing Oracle applications, like JD Edwards EnterpriseOne and PeopleSoft.

“We selected Oracle Unified Business Process Management Suite because it provides excellent system performance and greater stability—at a lower cost. Oracle WebLogic Suite provides a rich platform for running Java EE applications, and Oracle Application Development Framework greatly reduced our development effort. These Oracle solutions enabled us to improve and automate our business processes and reduce long-term IT maintenance costs.” said C.W. Miao, Head of Information Technology, Hong Kong Housing Society.

Implementation Process

HKHS began implementation for Oracle Unified Business Process Management Suite, Oracle WebLogic Suite, and Oracle Application Development Framework in early 2012, and went live in April 2013. Oracle partner, Six Facet Ltd, worked with a HKHS team to complete implementation on time and on budget.

HKHS’s internal team included one manager responsible for overall project management, a project leader for design and implementation, and four project team members who assisted with user acceptance testing, data conversion, reconciliation, and rollout support to HKHS’s 1,000 users.

Partner

HKHS engaged Oracle partner SixFacet as the implementation and ongoing support service provider. SixFacet worked closely with HKHS team to ensure a smooth rollout of the new business processes, conducted end-user training and provided postimplementation support.

“We are very happy with SixFacet’s commitment and expertise in providing us with a solution that fully addressed our business needs. We will continue to work with SixFacet for continuous process improvement,” Miao said.