Hospital Sírio-Libanês Boosts Enterprise Application Performance by 60%, Sets Foundation for Growth and Improved Services with Engineered System
 
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Hospital Sírio-Libanês Boosts Enterprise Application Performance by 60%, Sets Foundation for Growth and Improved Services with Engineered System

Hospital Sírio-Libanês was founded in 1921 by the Brazilian Sociedade Beneficente de Senhoras—a group of first-generation, female Syrian and Lebanese immigrants. The group aimed to provide the community with an excellent medical care center. Today, the hospital is considered one of the largest and most important in Brazil, providing general and specialized care and serving as a medical leader in Latin America. It was the first hospital in Brazil to establish an intensive care unit and was a pioneer in the use of technology to enhance medicine. Hospital Sírio-Libanês has 3,460 medical professionals and 378 hospital beds and performs approximately 1,500 surgeries, 250,000 laboratory tests, and 60,000 medical exams per month at its four units located in São Paulo and Brasília.

 
 

 
 

Challenges

A word from Hospital Sírio-Libanês

  • “Oracle Exadata Database Machine’s stability and scalability provided the security that our complex hospital environment needs. Our ERP applications became more agile, raising user satisfaction and helping us to improve patient care.” – Margareth Ortiz de Camargo, CIO, Hospital Sírio-Libanês

  • Increase hospital management solution availability by implementing a more robust and scalable platform to support the demands of 5,000 simultaneous users, including doctors and nurses
  • Improve response times for critical hospital functions, such as scheduling exams
  • Ensure timely and accurate financial performance data to facilitate strategic decision-making
  • Support the institution’s expansion plan, which aims to double the number of hospital beds and surgical capacity and expand patient care services

Solutions

  • Improved enterprise resource planning (ERP) system speed by an average of 60% after implementing Oracle Exadata Database Machine, while also ensuring high availability and reliability
  • Obtained faster access to financial data, supporting the hospital’s growth plan, which aims to double in-patient beds and surgery capacity and expand patient services to include self-service appointment scheduling
  • Reduced average call center service time, increased the number of calls managed, and elevated patient satisfaction by adopting Oracle Exadata Database Machine to improve management system response time
  • Accelerated data storage and backup daily routines, shortening them from four hours to 30 minutes, in addition to improving data availability; enhancing IT productivity;  and saving resources, such as electricity
  • Streamlined ERP system data and report extraction process, including the monthly financial close, reducing time to generate reports, in some cases from seven hours to one hour, without compromising transaction performance
  • Contracted Oracle Platinum Services for infrastructure monitoring following Oracle Exadata Database Machine’s deployment, gaining a more stable IT environment and ensuring business continuity with agile support

Why Oracle

“We chose Oracle Exadata Database Machine so we could achieve significant performance gains to support expansion initiatives. In addition, we are very satisfied with all the support we have received from Oracle, including monitoring and postsales support through Oracle Platinum Services,” said Margareth Ortiz de Camargo, CIO, Hospital Sírio-Libanês.

Implementation Process

The implementation project involved a proof of concept, which was essential to the decision-making process. The hospital used Oracle Real Application Testing during the proof of concept, which allowed comparing its legacy environment with the Oracle Exadata Database Machine environment. The results impressed Hospital Sírio-Libanês’s staff, and it implemented the platform in just one weekend without business disruption.

“During load testing, Oracle Exadata Database Machine processed a four-hour workload with 3x greater efficiency, and we reduced other tests by an average of 60%. The migration to Oracle was very well-planned, with magnificent support, and the hospital only noticed that there had been a change because of the excellent performance,” Ortiz de Camargo said.

Partner

CTIS Tecnologia’s professionals participated in the Oracle Exadata Database Machine implementation and conducted the proof of concept at the IT company’s headquarters in Brasilia.

“CTIS Tecnologia staff participated in the entire project, from data analysis, through implementation, bringing great professionalism and focus. The team did a very comprehensive job which is enabling us to get the most out of our Oracle Exadata implementation,” Ortiz de Camargo said.