Hudson Highland Group, Inc. (Hudson) Streamlines Order-to-Cash Process with Integrated Human Resources, Payroll, and Financial Management Systems
 
 

Hudson Highland Group, Inc. (Hudson) Streamlines Order-to-Cash Process with Integrated Human Resources, Payroll, and Financial Management Systems

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Hudson Highland Group, Inc. (Hudson) is a leading provider of permanent recruitment, contract professionals, and talent management services worldwide. From single placements, to total project solutions, Hudson helps clients achieve greater organizational performance by assessing, recruiting, developing, and engaging the best and brightest people for their businesses.

As a contracting firm, Hudson must have a reliable payroll system that is flexible enough to meet the needs of short- and long-term contracts and numerous skill sets and job functions, while ensuring the company can issue paychecks consistently and accurately each week. Further, as a global company, Hudson must meet regulatory requirements for financial and human resources (HR) processes in all jurisdictions it works in, across more than 20 countries.

To meet these needs, Hudson decided to replace a series of homegrown HR and financial management applications and move to a single global system. The company chose Oracle’s PeopleSoft applications and began rolling the applications out companywide. By establishing a unified, integrated system for payroll, front-office operations, and financials, Hudson has significantly increased its ability to efficiently and effectively manage the complete prospect-to-cash process.

 
 

 
 

Challenges

A word from Hudson Highland Group, Inc. (Hudson)

  • “To quickly meet our clients’ staffing, recruiting, and consulting needs and follow through smoothly to billing, we need an efficient order-to-cash process. By transitioning to Oracle’s PeopleSoft Version 9.0, we will streamline this process companywide.” – Michael Whitmer, Global Chief Information Officer, Hudson Highland Group, Inc. (Hudson)

  • Consolidate HR and payroll systems worldwide to meet the needs of a global staffing firm, including the need to manage diverse payroll processes for various employee types and contract lengths
  • Streamline the order-to-cash process, making it easier and faster for clients to place staffing resource orders and ensuring that Hudson can efficiently process invoices and collect payment

Solutions

Oracle Product and Services

  • Established a single, integrated system for HR, payroll, and financials on Oracle’s PeopleSoft applications and moved operations in Hudson’s various regions to the new system
  • Initiated an upgrade to Version 9.0 in a phased approach to take advantage of additional functionality and support further efficiency in the order-to-cash process
  • Established controls and integration points to reduce single points of failure and make processes more efficient
  • Streamlined the order-to-cash process with PeopleSoft Pay/Bill Management, which integrates fully with the back-office to efficiently manage transactions from order placement—for example a request for 10 accountants—through personnel assignment, billing, and payment receipt
  • Facilitated a single repository for capturing transactions for reporting to enable greater visibility and more accurate insight
  • Integrated payroll companywide, consolidating several disparate systems to reduce IT overhead and costs, and reducing manual data entry and opportunities for errors
  • Improved ability to efficiently accommodate and automate processing of many different types of payroll scenarios, including permanent corporate employees, as well as short- and long-term contract employees deployed anywhere in the world
  • Reduced payroll and financial posting errors, freeing staff to focus less on correcting errors and more on exceptions and strategic initiatives
  • Deployed PeopleSoft Financials to streamline accounting processes, increase financial visibility, and accelerate the monthly financial close process
  • Improved ability to manage and process employee and client-related expenses, in addition to accelerating reimbursement

Why Oracle

Hudson chose Oracle’s PeopleSoft applications after an extensive review of available options. It determined that PeopleSoft applications were the leading HR applications in the staffing industry. In particular, Hudson felt that PeopleSoft Pay/Bill Management was a must-have as it plays a vital role in streamlining the order-to-cash process in it is business, which enables Hudson to serve its clients faster and quickly collect payment.

Implementation Process

Hudson initially selected PeopleSoft applications in 2004. It has deployed the applications in North America, Australia, New Zealand, and Asia. It is live on PeopleSoft Version 9.0 in Australia and New Zealand, and continues to roll out the upgrade.

Partner

Hudson partnered with Infosys Limited to implement the applications. The company provided support from planning through to deployment, ensuring a smooth completion of the roll out. Infosys also hosts the PeopleSoft Version 9.0 instances for Hudson and continues to assist with the upgrade to Version 9.0.