ING-DiBa AG, with 7.5 million customers (the third largest retail bank in Germany), is a branchless, direct bank. ING-DiBa is a subsidiary of the Dutch ING Group, the world’s largest financial services provider in 2010, by revenue, according to Fortune Magazine. The readers of the leading German financial newspaper Börse Online selected ING-DiBa as “Online Broker 2012,” and Euro Magazine awarded ING-DiBa the title of “Germany’s Most Popular Bank 2012.”
ING-DiBa, which has been using Oracle Database for more than 10 years and has more than 300 first- and second-level support staff who access 360 databases to provide customer support, faced the challenge of meeting increased requests for individual access privileges without having centralized control. Furthermore, the company was using only one database account for the entire customer support staff, making it impossible to monitor who accessed which kind of customer information.
By deploying Oracle Enterprise User Security, which combines Oracle Advanced Security options in Oracle Database 11g, Enterprise Edition with Oracle Internet Directory, ING-DiBa centralized the provisioning and deprovisioning of more than 300 database users, and it saved manpower in the IT department.
The solution enables ING-DiBa to grant privileges using Microsoft Active Directory, without changing its business processes.
“ING-DiBa has used Oracle Database since the 1990s. The advanced features of Oracle Advanced Security and Oracle Enterprise User Security—available in Oracle Database, Enterprise Edition—as well as Oracle Internet Directory, are without a doubt the best solution for us that is available on the market today,” said Jürgen Krätzer, IT Central Services, ING-DiBa AG.