Ingersoll Rand Upgrades Sales and Service System to Improve Productivity and Reduce Costs
 
 

Ingersoll Rand Upgrades Sales and Service System to Improve Productivity and Reduce Costs

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Ingersoll Rand is a diversified industrial company with global operations. Its industrial technologies sector (ITS) enhances customers’ energy efficiency, productivity, and operations with products that range from complete compressed air systems, tools, and pumps, to material and fluid handling systems.

 
 

 
 

Challenges

A word from Ingersoll Rand

  • “Managing a diverse range of industrial products and solutions takes a well-coordinated sales and service team. Our Siebel CRM application upgrade has helped us improve productivity while reducing total cost of ownership, out of the box—a win-win.” – Jignesh Sampat, Director, Information Technology, Industrial Technologies Sector, Ingersoll Rand

  • Help ITS sell and service a diverse range of industrial products by ensuring its staff members have a reliable system for managing customer leads, contacts, and field service schedules
  • Improve productivity by ensuring system availability for 400 field service staff, which service the company’s industrial products
  • Reduce total cost of ownership to enable the company to extend its Siebel applications to more users

Solutions

Oracle Product and Services

  • Worked with Oracle Partner Tata Consultancy Services (TCS) to upgrade from Oracle’s Siebel 7.8 to Siebel 8.1 while also completing a hardware refresh and operating system upgrade, improving overall application performance and stability by 30% to 35%
  • Benefited from TCS’ expertise and the Siebel Center of Excellence, which helped Ingersoll Rand complete rigorous testing and still go live within a tight timeline and without user interruption
  • Reduced application crashes by 75% to 90%, increasing productivity and reducing data loss
  • Gained the ability to add new users in the future without adding hardware
  • Reduced central processing unit consumption from 40% to 50% of capacity to less than 20% of capacity
  • Gained the capability to switch to cutting edge mobile devices, which can eliminate manual synchs for Siebel Field Service, and which, when implemented, is expected to save each of the 400 field technicians an average of 30 minutes per day
  • Migrated 30 reports to Oracle Business Intelligence Publisher, enabling business users to modify reports without IT support
  • Improved compatibility, supporting future plans to rollout advanced mobile devices, such as Apple iPads, to ITS staff

Partner


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