INPS Halves Primary Healthcare IT Support Costs, Boosts System Performance by 20%, and Reduces Energy Use by 60%
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INPS Halves Primary Healthcare IT Support Costs, Boosts System Performance by 20%, and Reduces Energy Use by 60%

  • Oracle Customer:  INPS
    Location:  London, United Kingdom
    Industry:  Healthcare
    Employees:  350

INPS develops, deploys, and supports Vision, a flexible suite of clinical software solutions , used extensively within primary healthcare settings and the wider healthcare environment throughout the UK. Vision is the established clinical system for general practice that also helps clinicians make more informed diagnosis and treatment decisions by sharing patient records securely between accredited clinicians. It also allows patients to book their general practitioner (GP) and nurse appointments and request repeat medication via the internet.




A word from INPS

  • “Oracle Database Appliance gives us plug-and-play deployment, out-of-the-box performance, scalability, and one-stop support.” – Graeme Hodgens, Senior Infrastructure Engineer, INPS

  • Ensure continued 24/7 availability for Vision and rapid access for the many doctors, nurses, and authorized healthcare workers who use the system at any one time
  • Gain scalability to add new GP practices to meet growing demand for the market-leading Vision 360 platform, which provides secure, browser-based, single sign-on access to patients’ medical histories and helps improve clinician efficiency
  • Update patient records promptly and make new data available in minutes to allow clinicians who access the system, regardless of location, to make fast, accurate medical decisions
  • Cut management and support overhead and simplify patching and upgrades while meeting requirements of various architectures and varying configurations, backup, and recovery requirements of clinical commissioning groups (CCGs) in England, as well as health boards in Scotland, Wales, and Northern Ireland.
  • Reduce power and cooling requirements for servers, storage units, and switches and cut data center footprint


  • Reduced monitoring, maintenance, and support costs by 50% by replacing the traditional multivendor stack of servers, storage units, and switches that supported Vision 360 with Oracle Database Appliance—a self-contained, integrated package of software, server, storage, and networking
  • Saved 10 DBA hours each week by replacing legacy, manual tools with the built-in, automated monitoring capabilities of Oracle Database Appliance and freed up DBA time for proactive workload planning and management reporting
  • Utilized Oracle Database Appliance’s capacity-on-demand feature to use only the resources required to deploy CCGs in England and health boards in Scotland, Wales, and Northern Ireland—that ranged from 4 to 24 central processing units (CPUs) due to varying needs and budgets
  • Used Oracle’s all-in-one patch for software, server, storage, and networking to reduce patching time from typically four hours to one hour and eliminate incompatibility issues that can occur in a nonengineered environment
  • Benefited from single-vendor infrastructure to significantly decrease problem resolution time and eliminate the potential for complex cross-platform issues
  • Completed upgrades for Vision 360 approximately 50% faster than the process took using legacy infrastructure and minimized downtime
  • Cut system response times for clinicians and patients by 20% using Oracle Database Appliance’s database, storage, and applications clustering to boost performance speeds
  • Reduced time to process updated patient information from GP practices by 20%, which enabled INPS to make it available to all authorized doctors and nurses in seconds
  • Used Oracle Database Appliance’s reduced power consumption to cut power and cooling costs by 40%
  • Reduced rack space in the data center by 60% with Oracle Database Appliance’s small footprint
  • Benefited from Oracle Database Appliance’s scalability to take on two new GPs per CPU, each with up to 7,000 patients, every day
  • Integrated new GPs approximately 20% faster than before with legacy, nonpre-architected environment—enabling them to come on stream in approximately one day
  • Capitalized on Oracle’s capacity-on-demand licensing model for low entry cost and fast scale-out without tying up capital in hardware to meet future expansion needs
  • Implemented Oracle WebLogic Suite Virtualization Option for two Scottish health boards to deliver even greater consolidation and resilience by deploying Oracle Database, Oracle WebLogic Server, and applications for Vision 360 on a single, clustered, auto-configured, virtual-platform infrastructure
  • Benefited from Oracle WebLogic Suite Virtualization Option to further reduce hardware costs by running multiple workloads in the same server, and cut energy usage by an additional 65%

Why Oracle

INPS chose Oracle Database Appliance to create a reliable, high-performance platform with built-in redundancy and capacity-on-demand scalability to handle growing demand for Vision 360 while delivering unrivalled user response times and reducing cost of ownership. The company also evaluated traditional architecture options, but Oracle Database Appliance exceeded performance requirements while limiting cost outlay and enabling INPS to align IT spending with business growth.

"Oracle Database Appliance provides an expanding midsize business like ours with an engineered system that supports growth and allows us to postpone buying new hardware until we need it," said Graeme Hodgens, senior infrastructure engineer, INPS.

Implementation Process

INPS implemented Oracle Database Appliance and installed Vision 360 in three hours, a process that would have taken approximately five weeks if the company had opted for a traditional multivendor infrastructure. INPS achieved the same rapid set-up times for each subsequent Oracle Database Appliance implementation.

“Oracle Database Appliance costs more than a traditional infrastructure, but we made up the price difference in the installation period alone,” said Hodgens.