Intermountain Healthcare, based in Salt Lake City, Utah, is an internationally recognized, nonprofit, health system that includes 22 hospitals, a Medical Group with more than 185 physician clinics, and an affiliated health insurance company. It serves patients and plan members in Utah and southeastern Idaho, offering a full range of services, from urgent care, to home care, to the region’s most advanced trauma centers.
Providing high-quality care at an affordable cost is at the heart of Intermountain’s mission, and the organization has received national attention for its achievements on this front. IT plays an important part in the health system’s ability to deliver quality and affordable care, with Intermountain’s chief information officer, serving on President Obama’s Council on Healthcare Information Technology.
Looking to continually improve operational effectiveness, Intermountain began to focus on its legacy enterprise resource planning (ERP) environment, which included in-house developed applications for financial and supply chain management, as well as Oracle E-Business Suite applications for human resources and payroll. In assessing its proprietary applications, Intermountain saw room for improvement in functionality, visibility, data quality, system performance, and scalability, as well as reporting and analysis.
The health system began a competitive search for an integrated commercial-off-the-shelf (COTS) solution, ultimately selecting Oracle’s PeopleSoft Financials 9.1 and PeopleSoft Supply Chain Management 9.1 applications for their robust functionality, as well as Oracle’s continued investment in the application suite. To extend reporting and analytical capabilities, Intermountain chose Oracle Business Intelligence Enterprise Edition and Oracle Business Intelligence Applications for financials, supply chain, and human resources.
As it began to deploy the applications, Intermountain Healthcare began to consider a hosted model and Oracle Managed Cloud Services.
“Oracle has a strong reputation in the market, and we were purchasing Oracle applications, so who better to host and manage them than the company that developed them? This approach removes segregated support issues that can slow problem resolution. We needed to be live in two years, with a big bang approach. This is a big job, and we needed a cloud services partner and systems integration partner―in our case, PriceWaterhouseCoopers―that could help get us there,” said Joe Finlinson, enterprise resource planning IT manager, Intermountain Healthcare.
Intermountain is working with Oracle Managed Cloud Services on a unique identity management solution, deploying a federated, single-sign-on solution that will allow it to authenticate users seamlessly, without sharing credentials with Oracle. In addition, the company will use Oracle SOA Suite to achieve integration between the PeopleSoft environment and Intermountain’s other systems. This approach will enable loose coupling, reducing the need for custom integrations and building a path to future migration to Oracle Fusion applications that will not require the health system to upgrade its interfaces―reducing complexity and saving significant time and costs.
Intermountain Healthcare selected Oracle Managed Cloud Services to host its PeopleSoft Enterprise and Oracle Business Intelligence environments for the benefits it can deliver. The company, which seeks to maintain high performance and availability of its business-critical applications, knows that significant internal human and technical resources are required to support a large-scale ERP implementation.
“We immediately realized there were benefits to be gained by having Oracle manage Oracle hardware and software,” Finlinson said. “It has more than 1,500 dedicated resources with deep PeopleSoft expertise. Oracle has seen it all, and we have a single point of contact to manage.”
In addition, speed to deployment was critical as the company targeted an early 2014 go live. “Oracle was very fast to assign people and provision the hardware and software. Oracle had our environments provisioned and delivered just 28 days after signing the contract,” Finlinson said.
Intermountain Healthcare looks forward to proactive monitoring and rapid resolution of any problems that will arise and the flexibility to scale as needed. It also will benefit from predictable annual costs to smooth out bumps in the budget, as well as regular hardware refreshes.
As a healthcare organization, Intermountain manages sensitive data and must abide by various industry standards and regulatory requirements, such as the Health Insurance Portability and Accountability Act (HIPAA), International Organization for Standardization (ISO) standards, as well as payment card industry data security standards. Oracle On Demand provides high levels of security as well as validated systems that support compliance. In addition, Intermountain is an Information Technology Infrastructure Library (ITIL) shop, and Oracle Managed Cloud Services has an ITIL process, so it complements the company’s local governance.
Intermountain plans to go live in January 2014 with a “big bang” approach. During the development phase, Intermountain meets weekly with Oracle Managed Cloud Services’ delivery and implementation managers. “There has not been a time when Oracle has not met or exceeded our expectations. They want to succeed with us,” Finlinson said.
Oracle partner PwC is the systems integration and implementation partner for Intermountain’s PeopleSoft initiative. It is leveraging the consulting organization’s transformation methodology.
“PwC guides us daily in our implementation, with 60% of project resources coming from our team and 40% from PwC. An important factor in our selection process was that PwC has done most of the PeopleSoft 9.1 implementations in healthcare to date, and they’re a strong Oracle partner.”