Intuit Inc. Rolls Out Private Cloud to Connect Business Processes End-to-End
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Intuit Inc. Rolls Out Private Cloud to Connect Business Processes End-to-End

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Intuit Inc. is a leading provider of business and financial management software solutions for midsize businesses, financial institutions, consumers, and accounting professionals. Its flagship products and services—including QuickBooks®, Quicken®, Mint.com, and TurboTax®—simplify small business management and payroll processing, personal finance, and tax preparation/filing. ProSeries® and Lacerte® are Intuit’s leading tax preparation offerings for professional accountants.

 
 

 
 

Challenges

A word from Intuit Inc.

  • “With Oracle Enterprise Manager, we can centrally manage the 55 applications that support our end-to-end connected cloud services program, which ultimately enables us to improve the customer experience. In addition, with Oracle Application Integration Architecture, we estimate saving between 50% and 80% of our time and resources needed to orchestrate end-to-end business processes across multiple applications.” – Clifford Musante, Chief Architect for Business Infrastructure, Intuit Inc.

  • Ensure consistency and predictability across IT environments supporting an annual company growth rate of 10%
  • Enable a transition path to Intuit’s new end-to-end connected cloud services program to consolidate all applications under one management framework and increase integration between disjointed IT groups
  • Provide real time transactional and historical data that will enable the company to understand which business and financial management solutions its customers buy and why
  • Maintain a single source of truth for items, customers, contacts, and orders, allowing multiple sales channels—focused on selling software solutions into the competitive midsize business market—to operate using consistent integration models and processes

Solutions

Oracle Product and Services

  • Used Oracle Enterprise Manager to deploy a management platform for the entire private cloud infrastructure, supporting  the company’s 55 applications and its end-to-end connected cloud services program, which aims to improve customer service by tying software offerings to an equally integrated business infrastructure
  • Used Oracle Application Integration Architecture and specifically six of Oracle’s process integration packs to integrate more than 35 different applications, including customer relationship management, finance, e-commerce, billing and revenue management, and other systems into a process-driven business architecture capable of addressing software-as-a-service (SaaS) licensing and provisioning
  • Accelerated time-to-completion of an application integration initiative, orchestrating end-to-end business processes across multiple applications by leveraging between 50% and 80% of the integration designs and implementation code provided by the process integration packs
  • Used Oracle Enterprise Manager to help manage thousands of virtual and physical targets for IT activities, including cloud setup, monitoring, provisioning, patching, and change and configuration management across development, test, staging, and production environments
  • Leveraged Oracle Business Activity Monitoring, combined with Oracle Data Warehouse, for an up-to-the-minute and historical understanding of business transactions
  • Provided valuable insight into day-to-day changes in Intuit’s large IT environment with Oracle Enterprise Manager’s configuration management capabilities.
  • Helped  IT staff to rapidly perform routine tasks with greater visibility and control, ultimately enabling them to direct their attention to more strategic initiatives
  • Identified and addressed system bottlenecks in seconds,, instead of weeks with Oracle Enterprise Manager’s built-in diagnostic capabilities

Resources