IT Convergence Cuts Hardware Costs, Extends Insight into Operations, and Globally Optimizes Professional Resources with Enterprise Application Upgrade
 
 

IT Convergence Cuts Hardware Costs, Extends Insight into Operations, and Globally Optimizes Professional Resources with Enterprise Application Upgrade

IT Convergence, Inc. (ITC) is a global, Oracle enterprise solution provider that offers comprehensive consulting, education, development, enterprise cloud, and managed services. The company’s clients look to IT Convergence to deliver world-class solutions and service so that their investment in Oracle improves business performance.

The Oracle partner was expanding and opening offices around the world in rapid succession, including four offices in the United States. It was clear that the company was quickly growing from a family business to a corporate enterprise. Its business systems, largely reliant on spreadsheets, however, were not keeping pace with the company’s transformation.

As IT Convergence struggled to obtain global visibility of operations and resources, it quickly came to an important realization. “If we implement world-class software for our clients, why don’t we follow suit at home and realize the same benefits from these solutions for our own rapidly expanding organization?” said Gustavo F. Gonzalez, chief technology officer, IT Convergence, Inc.

In 2004, IT Convergence began to implement Oracle technology and applications to create a unified, highly available IT infrastructure that supports the delivery of world-class enterprise resource planning (ERP) consulting, support, education, and development services to clients around the globe.

Using Oracle has helped IT Convergence to better manage its global staff of skilled functional and technical Oracle consultants. Oracle has also given the company the tools it needs to streamline back-office operations and effectively manage international cost centers and cash flows. This will allow IT Convergence to continue its technological evolution and to provide top-notch services and solutions to its clients well into the future.

 
Best Practices and Enterprisewide Visibility

A word from IT Convergence, Inc.

  • "For us, the benefits of upgrading to Oracle E-Business Suite Release 12 have been twofold. First, we have gained greater enterprisewide visibility into everything, from core financial data to our global workforce, allowing us to grow our business. Moreover, as an Oracle Solution provider, we’ve been able to pass on the lessons we’ve learned directly to our customers as they benefit from working with someone who has already ‘been there, done that.’ And, we’ve done this while reducing costs and improving our system availability.” – Gustavo Gonzalez, Chief Technology Officer, IT Convergence, Inc.

IT Convergence wanted to standardize, automate, and optimize its business processes—from financial management, human resources, project management, and more—at its locations around the world. It looked to Oracle E-Business Suite Release 12, running on Oracle Application Server and Oracle Linux, as the means to this objective.

With Oracle E-Business Suite, the organization was able to retire its spreadsheet based systems and processes and achieve near-real-time visibility across the organization, from finances to resources expended on specific projects. As important, it introduced best-practice business processes and automated workflows that drive new levels of efficiency and information accuracy.

Specifically, IT Convergence consolidated financial and accounting information with Oracle Financials, standardizing accounting procedures in all subsidiaries across various countries. The solution’s multicurrency capabilities support international operations and facilitate and automate conversions for an accurate picture of the company’s financial position. For example, Brazil and India have particularly complex tax structures, and Oracle E-Business Suite enables IT Convergence to run payables and receivables that can accommodate these complexities.

Oracle Projects modules, along with Oracle Time and Labor, enable IT Convergence to better track the actual cost of projects and ensure on-time and on-budget completion. For example, with Oracle Time and Labor, it automates approvals for hours allocated per project, including consulting, support, and development of IT projects, reducing inefficient manual processes and the potential for human error.

The company also has benefitted from Oracle E-Business Suite’s flexibility. At the time of the company’s Oracle E-Business Suite implementation, it did not have a purchasing department, which made it difficult to standardize and control procurement processes. Using Oracle E-Business Suite Release 12 best practices, the company introduced a model to enable each line-of-business manager to create requisitions that are routed through the workflow to the department head and then to finance—enabling better fiscal control and giving finance the ability to cross-reference purchases across the globe. 

In 2008, IT Convergence was an early adopter of Oracle E-Business Suite Release 12, as part of a planned upgrade. The company was creating a shared services center in Argentina, and the new solution was well suited to the environment: for example, by allowing agents to enter billings for various countries on a single screen.

The experience of upgrading to Oracle E-Business Suite Release 12 had an added benefit for IT Convergence, as it gave the team first-hand experience with the product and process, which they could then apply directly to their clients’ upgrade plans and rollouts.

The company also is planning to begin rolling out Oracle Fusion Applications, including Oracle Fusion for Human Resources and Oracle Fusion for Financials, which will coexist for a time with Oracle E-Business Suite Release 12.

 
From Information to Insight

 
Virtual Success

 
 

 
 

Challenges

  • Implement a unified, high availability IT infrastructure to support the delivery of world-class IT consulting, support, and solutions development services to clients around the globe
  • Consolidate and standardize the financial and accounting procedures of subsidiaries in different countries to increase operational efficiency and competitiveness
  • Optimize IT resources by reducing costs for hardware maintenance and application monitoring

Solutions

  • Implemented a unified applications infrastructure with Oracle E-Business Suite Release 12, Oracle VM, and Oracle Business Intelligence Suite, Enterprise Edition, achieving optimal performance and guaranteeing 99.99% system availability
  • Consolidated financial and accounting information with Oracle Financials, standardizing accounting procedures across subsidiaries to enable a more timely and accurate view of the company’s financial position
  • Optimized processes for the company’s shared service center, allowing agents to enter billings for various countries on a single screen with new global financial capabilities in Oracle E-Business Suite Release 12
  • Improved visibility to effectively manage a global, distributed workforce and projects using Oracle Projects modules to find and deploy people, based on their skills and availability, and manage time and costs to deliver projects on time and within budget
  • Used Oracle Time and Labor to automate approvals for hours allocated per project, including consulting, support, and development of IT-solution projects, reducing inefficient manual procedures and human errors
  • Deployed Oracle VM, consolidating 13 physical servers into 4 virtual servers, running multiple virtual machines and reducing costs for hardware maintenance and server monitoring
  • Optimized IT resources, reducing energy costs by 11% and physical space in the data center by 7%
  • Used Oracle Business Intelligence Suite Enterprise Edition and Oracle Business Intelligence Applications to enable executives to better visualize data and metrics to drive more informed decisions

Why Oracle

“The truth is, that when you make the decision to purchase business software, you evaluate it from many different perspectives,” Gonzalez said. “We have a strong partnership with Oracle, and we implement its products for our own customers. It works for us and works for our clients.”

“As former Oracle employees, we know what the investment is and how Oracle takes care of its clients. And, Oracle’s structured best practices enable us to introduce proven business processes into our organization along with our software,” Gonzalez said.