ITC Infotech Closely Monitors Resources, Improves Communication with Detailed Project Status Reports
 
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ITC Infotech Closely Monitors Resources, Improves Communication with Detailed Project Status Reports

Founded in October 2000, ITC Infotech is one of India’s fastest growing global companies for information technology (IT) and IT-enabled services. Based in Bangalore, with development centers and marketing arms around the world, the company employs about 5,500 staff and provides outsourced IT services and solutions to customers in more than 140 countries. ITC Infotech implemented Oracle’s Primavera P6 Enterprise Project Portfolio Management Release 8.1 to increase project visibility, enhance human resource planning, and reduce overall project management time by 10% to 15%.

 
Lack of Consolidation Hinders Project Management

A word from ITC Infotech India Ltd

  • “The Primavera P6 Enterprise Project Portfolio Management system delivers a consolidated view of projects and resources through configurable dashboards and views, and allows two-way integration with PeopleSoft Financials 9.0, using out-of-the box templates. This seamless integration enabled us to closely monitor our projects’ progress, and we expect to reduce overall project management time by 10% to 15%.” – G. Lakshminarayanan, Vice President—Project Management Center of Excellence, ITC Infotech India Ltd

ITC Infotech delivers services across a wide range of industries, including banking, financial services, hospitality, insurance, manufacturing, media and entertainment, retail, transportation and logistics, and travel.

As an Oracle Platinum Partner, ITC Infotech makes extensive use of Oracle technology and applications to deliver IT solutions. The company has four dedicated development centers in India, as well as offices and delivery centers in North America, Europe, and the Asia Pacific region. ITC Infotech also runs centers of excellence. One of these centers, based in Bangalore, focuses on IT project management.

Until May 2011, ITC Infotech was using multiple applications to manage software development projects. The company used Oracle’s PeopleSoft Financials 9.0 as the main information repository, and other third-party systems and tools to capture and monitor project performance. As a result, it was a challenge to integrate information for aggregated reporting.

These disparate applications could not provide a consolidated view of available resources or reporting to help the company plan ahead. This created challenges when deploying technical and managerial resources for projects.

Project visibility was also an issue as the collated information did not reconcile the differences between a project’s plan and what was happening during the software development lifecycle or as part of application maintenance and support. As a result, this information was hard to track.

In November 2011, ITC Infotech installed Oracle’s Primavera P6 Enterprise Project Portfolio Management Release 8.1. The new system allows seamless integration with PeopleSoft Financials 9.0, increases project visibility, enhances human resource planning, improves project completion time and reduces costs through closer monitoring, and it creates a consolidated view of a project portfolio or customer account.

“The Primavera P6 Enterprise Project Portfolio Management system also delivers a consolidated view of projects and resources through configurable dashboards and allows two-way integration with PeopleSoft Financials 9.0, using out-of-the box templates,” said G. Lakshminarayanan, vice president—Project Management Center of Excellence, ITC Infotech India Ltd. “This seamless integration enabled us to closely monitor our projects’ progress and we expect to reduce overall project management time by 10% to 15%.”

 
Project Completion Time Reduced

 
Project Visibility Increased

 
Standardized Approach to Projects

 
 

 
 

Challenges

  • Deploy a project management system that delivers a consolidated view of IT software development projects and can integrate with PeopleSoft Financials 9.0 to reduce project delivery time
  • Reduce effort needed to integrate information for aggregated reporting, such as creating weekly status reports for projects
  • Create an integrated view of human, computing, and other resources in project status reports, allowing project managers to make informed decisions about project planning and use resources more effectively
  • Increase the visibility of project milestones, such as the end of the design or testing stages, and reduce overall project management time
  • Provide access to consolidated project portfolio and customer account information more efficiently

Solutions

  • Created weekly project status reports online almost immediately, rather than taking at least two hours
  • Expected to significantly reduce the time taken to generate monthly project management reports
  • Anticipates a reduction in project management time of 10% to 15%, by increasing visibility of project milestones and reducing the time to collate information for project management reports
  • Allowed project managers to make better decisions about future reviews and actions—such as assigning suitable technical experts to a specific project—by analyzing the differences between a project’s plan and its actual progress
  • Provided staff with an integrated view of the status for each stage of the project, including those focused on customer relationship management or product lifecycle services
  • Improved communication with internal and external customers and partners by delivering more detailed reports about a project’s progress, costs, and expected completion date

Why Oracle

After a number of years reviewing potential systems, ITC Infotech selected Primavera P6 Enterprise Project Portfolio Management Release 8.1 because it provided a comprehensive solution and could be integrated with PeopleSoft Financials 9.0, which the company used for financial and human capital management.

The company was also already using Oracle Middleware products such as Oracle SOA Suite, Oracle Service Bus, and Oracle WebLogic Suite and was confident about Oracle solutions.

Implementation Process

ITC Infotech discovered Primavera in December 2010. In the following months it completed a proof-of-concept before starting the implementation in December 2011.

Oracle Partner Insight PLM Consulting Private Limited completed the setup, implementation, and training over about four months.

ITC Infotech chose and implemented the solution as it has a full lifecycle project that can run for two years with about 15 people, and also small projects that can run for six weeks with three people.

The company identified and trained three or four super-users to trial the system, and the basic configuration was created. The super-users and project managers did the user acceptance testing and created a new external interface for the update of time sheets.

“About 50 projects have now been migrated and about 20 project managers have been trained to use Primavera P6 Enterprise Project Portfolio Management. Initially, the learning curve was steep, but once the system is established it is expected to deliver time and cost savings,” said Lakshminarayanan.

Partner

Oracle Partner Insight PLM Consulting Private Limited helped install the application, prepare the training material, provide overall training, and customize the solution.

“Insight PLM Consulting’s specialists are experts in the implementation of the enterprise project management tools and it helped ensure the deployment went smoothly,” said Lakshminarayanan.

“During the implementation, we also received assistance from Oracle Advanced Customer Support Services and a Primavera—PeopleSoft integration development team in the U.S. Without its help at crucial junctures, the implementation would not have been successful.”