ItellaNLC LLC Automates Order Processing, Enables Online Inquiries to Improve Service and Reduce Costs
 
 

ItellaNLC LLC Automates Order Processing, Enables Online Inquiries to Improve Service and Reduce Costs

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ItellaNLC LLC is a leader in information and material flow management logistics in Russia. Founded in 1995, ItellaNLC LLC represents the Finnish Itella Logistics group in Russia, which provides postal and logistics services in ten Northern European countries.

 
 

 
 

Challenges

A word from ItellaNLC LLC

  • “Oracle’s solutions enabled us to increase the effectiveness of our logistics services and achieve high flexibility in satisfying our customers’ specialized demands. Oracle helped us lay the IT foundation for our long-term leadership in the Russian logistics market.” Alexander Cherkashin, Acting General Director – IT Director, ItellaNLC LLC

  • Implement an integrated IT infrastructure based on a service-oriented architecture (SOA) approach to minimize logistics costs, such as costs of migrating warehouse management systems
  • Develop an information model based on XML industry standards, including OAGIS v9, to meet customer demands, such as allowing customers to update data about their trucks themselves
  • Enable automated online queries for shipments, deliveries, item identifications, and stock alignments
  • Provide seamless support for enterprise business-to-business (B2B) communication protocols to streamline communication

Solutions

Oracle Product and Services

  • Worked with Oracle Partner Lanit to implement Oracle Application Server Integration B2B as a foundation for a more agile and flexible IT infrastructure
  • Automated processing more than 60,000 shipment orders per month from four Russian terminals, including confirmation of goods received, realizing substantial savings compared to previous manual operations
  • Improved customer service and reduced internal costs by automating online queries for shipments, deliveries, items, and stock alignments
  • Customized solutions with B2B interconnection parameters, warehouse management system routing, and warehouse parameter mapping to enhance collaboration with business partners and optimize user satisfaction
  • Achieved highly cost-effective warehouse operations by automating daily synchronization of more than 280,000 pallet positions and more than 1,100 monthly synchronizations of merchandize catalogs
  • Automated B2B interactions using enterprise protocols, such as AS2 and EDIFACT, to facilitate communication delivery and improve interconnection speed with business partners

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