James Madison University Accelerates Account Provisioning and Enhances Security for 90,000 Users with Flexible Identity Management System
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James Madison University Accelerates Account Provisioning and Enhances Security for 90,000 Users with Flexible Identity Management System

James Madison University (JMU), founded in 1908 in the beautiful Shenandoah Valley of Virginia, is a public, four-year institution. The university offers programs on the bachelor’s, master’s, and doctoral levels, with its primary emphasis on the undergraduate student. It has a total student enrollment of 19,927.




A word from James Madison University

  • “Oracle’s identity management suite is flexible and extensible, enabling us to improve self-service offerings, implement more granular controls, and strengthen security across the university.” – Bernie McDaniel, Assistant Director, IT Information Systems, James Madison University

  • Support increasing applicant, student, alumni, faculty, staff, and affiliate populations—which increased in applicants by a third in 2012 and is expected to grow an added 50% by enabling geographically dispersed constituents (including parents) to securely access the university systems and resources needed at any time
  • End reliance on highly confidential data for account provisioning and activation while increasing identity assurance and maintaining secure systems
  • Enable the university to deliver a seamless user experience with single sign-on for applications


  • Deployed the 11g version of Oracle Identity Manager, Oracle Access Manager, Oracle Virtual Directory, and Oracle Internet Directory to take advantage of next-generation account provisioning and access management, improving business role modeling, auditing, and approval to strengthen security across the university
  • Used Oracle’s identity management suite to manage accounts and privileges for more than 90,000 geographically dispersed users, and provided flexibility for the university to continue to grow its user base, expected to increase by up to 50% in the next year when it adds parents to the system
  • Reduced account provisioning speed from six and a half hours to two hours, moving JMU closer to its goal of real-time provisioning, and enabling IT staff to focus on more strategic initiatives
  • Used Oracle Identity Manager to manage multiple roles that an individual—for example, an applicant that becomes a student—can have with the institution
  • Enabled data owners—such as applicants, students, faculty, staff, alumni, and affiliates—to manage and maintain personal information, as well as to reset passwords—reducing calls into IT and accelerating role creation to enable access more quickly
  • Improved control over user accounts, enabling JMU to, for example, change a password in one central location if an employee leaves the organization, rather than making the change in multiple systems
  • Used Oracle identity management suite to provide more than 28,000 applicants with application statuses in real time, ultimately saving the university money by eliminating the need to send physical letters
  • Implemented Oracle Access Manager to more easily extend single sign-on to multiple applications—including Oracle’s PeopleSoft Campus Solutions—for improved customer satisfaction
  • Enabled JMU to meet industry regulations by providing Lightweight Directory Access Protocol (LDAP), version-3-compliant directory services via Oracle Internet Directory
  • Provided internet and industry standard LDAP and Extensible Markup Language views of existing enterprise identity information, without synchronizing or moving data from native locations, ultimately improving ease-of-use for IT personnel

Why Oracle

“While we evaluates a few other vendors for our identity management solution, we chose Oracle because it offered next-generation account provisioning and access management functionality for our ever-expanding user base, which we expect to increase by up to 50% within the next year,” said Bernie McDaniel, assistant director, IT Information Systems, James Madison University.