The Kuwait Gulf Oil Company is an oil and gas exploration subsidiary of the Kuwait Petroleum Corporation. Operating in the Divided Zone (DZ) between Kuwait and Saudi Arabia, the company is responsible for managing Kuwait’s share of the natural resources in Wafra Joint Operations, located in the DZ, and Khafji Joint Operations, located near Khafji, Saudi Arabia. The two countries share the reserves equally, working together to extract, refine, and market them for mutual benefit.
The Kuwait Gulf Oil Company explores, develops, and produces hydrocarbons in the DZ, while being a secure and reliable supplier to customers, delivering on commitments to stakeholders, and operating in a compliant, profitable, safe, and environmentally responsible manner.
Kuwait Petroleum Corporation, the parent company of the Kuwait Gulf Oil Company, standardized Oracle E-Business Suite as the ERP solution for its subsidiaries. Kuwait Gulf Oil Company issued a request for proposals to all Oracle Certified Gold Partners operating in Kuwait for Oracle software licenses, maintenance support, and consultancy services. Kuwait Gulf Oil Company chose Oracle Advanced Customer Support Services based in Egypt through the selected local Oracle Gold Partner, and it now benefits from having Oracle as the sole vendor to contact for hardware, software, and support.
Oracle Advanced Customer Support (ACS) Services' unique approach to building a collaborative, long term relationship with Kuwait Gulf Oil Company's IT team provided a highly integrated path to help the customer meet its complex IT requirements. ACS engineers delivered proactive and preventive support using advanced diagnostic tools to help increase system availability, reduce risk and accelerate ROI across the Kuwait Gulf Oil Company's Oracle deployment. By adhering to strict project management techniques, Kuwait Gulf Oil Company along with ACS, managed to implement Oracle E-Business Suite two months ahead of the planned timelines.
“Oracle is now providing us with tightly integrated systems designed from the outset for the very best performance,” said Adel H. Shishter (CISA), team leader, information technology, Kuwait Gulf Oil Company. “Since all of our hardware, software, and applications are from a single vendor, we have very clear roadmaps for the future and believe we are in the best possible position to obtain unrivalled support, all from one source.”