Korea Advanced Institute of Science and Technology Reduces User Complaints from 30 to 2 a Day, Improves Quality of Service to Students and Staff
 
 

Korea Advanced Institute of Science and Technology Reduces User Complaints from 30 to 2 a Day, Improves Quality of Service to Students and Staff

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Korea Advanced Institute of Science and Technology (KAIST) was established in 1971 as South Korea’s first graduate school specializing in science and engineering education and research. KAIST’s Daedeok and Seoul campuses house six colleges (Natural Science, Life Science and Bioengineering, Engineering, Information Science and Engineering, Business, and Cultural Science), eight research institutes, and five affiliate schools. The institute employs 2,746 academic staff and has 4,815 undergraduate and 5,705 postgraduate students.

 
 

 
 

Challenges

A word from Korea Advanced Institute of Science and Technology

  • “Oracle Identity Management and Oracle WebLogic Suite enabled us to implement a robust access management infrastructure that ensures only authorized staff and students can access confidential research material.” – Chan-woo Kim, Senior Technical Officer, IT Development Team, Korea Advanced Institute of Science and Technology

  • Establish systematic processes to deliver a range of university services, including course registration and entrance exams
  • Provide secure access to university systems, such as the library and a business intelligence application
  • Gain fast provisioning capabilities for student, faculty, and personnel information, and ensure that access authority can be automatically assigned to improve data processing speed
  • Ensure university systems remain stable and highly available at peak times, such as enrollment days and exam periods, to support large numbers of concurrent users
  • Replace an IBM Tivoli access management system that had reached end-of-life
  • Reduce the number of failures for six systems―digital documents, the WEBCAIS university information system, e-library, reservations, Findpeople (a people search system), and CAIS student information database―that were affecting the performance of the EAM system

Solutions

Oracle Product and Services

  • Engaged Oracle Partner Precursor Co., Ltd to implement Oracle Identity Management and to build an integrated access management framework that made it easier to oversee access to university systems
  • Used Oracle Identity Management to link 18 systems, including business intelligence, digital documents, WEB Oracle E-Business Suite, Oracle E-Business Suite, Findpeople, and booking systems, which increased administrator efficiency by eliminating the need to provision and manage logins and passwords for each system
  • Enhanced the management and security of accounts for all freshmen, graduate, and retired faculty members
  • Reduced user complaints from 30 to 1 or 2 complaints, by enabling users to access university systems using a single login and password
  • Improved user convenience by allowing them to register for courses and update their personal information using a single user account
  • Achieved average speeds of 2.1 seconds for password changes, 0.9 seconds to respond to user data requests on the portal site, and 2.7 seconds for the proxy server to process virtual user requests (in pretests based on 2,000 concurrent users)
  • Automated resource allocation, such as digital documents, WEBCAIS, e-library, and Findpeople, providing students, faculty, and system managers with quick access to the data they need for their work
  • Strengthened monitoring capabilities by displaying the service availability of 18 systems, ensuring system managers are quickly alerted if any system failures occur
  • Enabled quick problem resolution in the event of single sign-on failure by providing administrators with a bypass access guide
  • Provided high availability and prevented the spread of disruptions by adopting a redundant server configuration, which leveraged an Oracle WebLogic Server cluster running Oracle Identity Management
  • Strengthened the security of individual systems by using a single sign-on login, instead of individual passwords for each system
  • Ensured smooth implementation by engaging Oracle Advanced Customer Services to provide installation and tuning support

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