L.H. Dottie Improves Customer Service, Enhances Inventory Control, and Accelerates Product Delivery
 
 

L.H. Dottie Improves Customer Service, Enhances Inventory Control, and Accelerates Product Delivery

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L.H. Dottie manufactures fastening devices and anchors, electrical fittings, petroleum products, tools, and specialty items for professional electricians and plumbers. L.H. Dottie has a state-of-the-art 50,000 square foot manufacturing facility located south of Los Angeles, CA and additional warehouses in Oklahoma City and Philadelphia.

 
 

 
 

Challenges

A word from L.H. Dottie

  • “Oracle has provided unprecedented flexibility and visibility. We have learned that we can trust the data. The depth of knowledge is amazing. Oracle enabled us to focus on our business, not our software.” – Brian Heiden, Director of Information Technology, L.H. Dottie

  • Implement an integrated enterprise resource planning  (ERP) suite that will support the wholesale electrical and plumbing fixtures and supply company as it continues to grow
  • Provide enhanced capabilities—including a Web store and portals—for the company’s supplier and customer base

Solutions

Oracle Product and Services

  • Engaged Oracle Partner C3 Business Solutions to implement Oracle E-Business Suite Release 12 to improve performance and streamline critical processes―including financial management, manufacturing, warehouse management, purchasing, service, and sales across the company
  • Automated back order processing, enabling the employee dedicated full time to that job to focus on customer service
  • Deployed Oracle iStore to create an internet store site to sell electrical and plumbing products in a secure and personalized environment for wholesale distributors;  more than 2,200 customers set up for web order through iStore, receive over 50 orders per day
  • Enabled customers to use familiar, easy-to-use formats—like Microsoft Excel—to load orders into the Oracle iStore system
  • Maintained accurate inventory control for the more than 5,000 products the company carries in its warehouse
  • Enabled the company to pinpoint errors in order entry, product picking, and shipping and quickly correct them for improved customer service
  • Automated order management processes, eliminating the need for employees to physically walk orders from customer service to the warehouse, and reducing paperwork
  • Accelerated product delivery by splitting orders across the company’s two warehouses when needed
  • Enabled  the company to drill into particular regions, sales people, and categories to compare sales data month to month or year to year
  • Provided granular security and audit control to ensure data privacy
  • Went live in just six and half months using out-of-the-box configuration of Oracle E-Business Suite modules provided by Oracle Business Accelerators

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