LHD Gruppe Uses Service-Oriented Architecture to Optimize Application Integration for Customers
 
 

LHD Gruppe Uses Service-Oriented Architecture to Optimize Application Integration for Customers

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As a multinational company, LHD Gruppe is one of Europe’s leading suppliers of workwear products and services. The LHD global team of highly experienced professionals addresses all challenges regarding product development, material inspection, and logistics. With about 20 service support centers in Germany, a dense network of contract laundries, global logistics partners, its own call center, and a 72-hour pick-up and return service, LHD meets the highest capacity and flexibility demands.

 
 

 
 

Challenges

A word from LHD Gruppe

  • "It is our goal to provide our customers with the simplest apparel management processes and the best available services. Oracle SOA Suite 11g is the decisive link for creating an automated procurement process chain that is simple, cost effective, and seamless." – Kay Katzenmeier, Head of IT, LHD Gruppe

  • Ensure cost-efficient and comprehensive workwear product and services management for international customers through highly automated logistical processes
  • Achieve tight integration of customer and LHD Gruppe IT systems by using a simple and flexible approach that requires little internal time or effort
  • Minimize the risk of failing to meet service level agreements (SLA) for workwear contracts by monitoring processes and supplying compliance proof
  • Simplify IT administration

Solutions

Oracle Product and Services

  • Deployed Oracle SOA Suite 11g and Oracle WebLogic Suite with the support of Oracle Partner OPITZ CONSULTING GmbH to ensure seamless automated, tool-supported ordering and management of workwear procurement processes
  • Leveraged standard interfaces to integrate internal and external online workwear shops for customers and employees
  • Minimized programming effort required to implement defined business processes, integrate various systems, and exchange data with third-party applications, which reduced development costs
  • Ensured 100% proof of SLA compliance using Oracle Business Activity Monitoring
  • Reduced administrative IT effort by approximately 10%

Partner

 

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