ThermoFisher Scientific/Life Technologies is dedicated to improving the human condition. Its systems, consumables, and services enable researchers to accelerate scientific exploration, fostering discovery and improving life. Its clients operate across the scientific spectrum, working to advance personalized medicine, regenerative science, molecular diagnostics, agricultural and environmental research, and 21st-century forensics science.
“We evaluated alternative solutions, such as Microsiga and Salesforce.com, but we opted for Oracle RightNow Cloud Service due to its ease of use and adherence to our business processes, which greatly simplified the postimplementation stage,” said Patricia Munerato, application support manager for Latin America, ThermoFisher Scientific/Life Technologies.
“The Oracle RightNow Cloud Service implementation project lasted three weeks. We integrated it into our internal system to automate price lists and product codes, in addition to performing tests and putting it into production without interrupting customer service,” Munerato said.