Participate in Oracle Customer Programs
Llewellyn Worldwide, LTD is the world’s oldest and largest independent publisher of books for body, mind, and spirit. Since 1901, it has been at the forefront of holistic and metaphysical publishing and thought on topics including astrology, tarot, wellness, earth-based spirituality, magic, and the paranormal. Today, Llewellyn also embraces the digital age, from e-books to tarot-themed iPhone apps.
To support its growing publishing operations and reach its goal of achieving $100 million in annual revenue, Llewellyn relies on Oracle Database and Oracle E-Business Suite, which provide the backbone for the company’s publishing enterprise. Employees use Oracle applications and Oracle Database to manage author information, manuscript submission and acceptance, editing, production, distribution, customer relationship management, sales, and finance. The publisher sells more than 3,000 titles via its own Web site and through online book dealers like Barnes & Noble and Amazon.com. Oracle E-Business Suite helps Llewellyn ensure that it can rapidly and efficiently fulfill customer orders.
Since the business relies so heavily on Oracle, Llewellyn uses Oracle Services to ensure the systems are always up and running. My Oracle Support provides a detailed knowledge base to help with new projects and troubleshooting. Oracle Premier Support provides the company with personal assistance aimed at quick and effective resolution to any problems that may arise in the company’s Oracle environment.
Llewellyn chose Oracle E-Business Suite because it wanted a comprehensive, feature-rich software suite capable of supporting the large enterprise it hopes to become.
Llewellyn selected Oracle E-Business Suite to replace a custom designed pick system in 2005. Throughout its rollout and when it adds new applications, the company relies on My Oracle Support to complement its small IT team’s efforts with an extensive knowledge base to find answers quickly
“A large company has many IT experts. We have only a handful of people supporting our Oracle applications, so we rely on My Oracle Support for that extra help,” said Mike McGrath, Global Applications Administrator, Llewellyn Worldwide, LTD.